Credit Today is the fastest growing publication in the credit field, favored by more and more top credit executives. We cover the world of business, or trade credit, with concise, yet in-depth, reporting. We also publish the most in-depth salary survey in the industry, covering all major credit positions.Credit Today is the fastest growing publication in the credit field, favored by more and more top credit executives. We cover the world of business, or trade credit, with concise, yet in-depth, reporting. We also publish the most in-depth salary survey in the industry, covering all major credit positions.   
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David Dungan, Director of Credit
Justin Brands, Inc. (A Berkshire Hathaway company)
Fort Worth, Texas

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Corporate Credit Manager-World Wide
Thales Navigation, Inc.

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Fulton Paper Company

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Doug M. Thomas
Kimberly-Clark Customer Financial Services

Credit Today newsletter

Welcome to
Credit Today Online

Credit Today is the premier online portal for trade credit professionals.

This web site and all the resources within are for Members of Credit Today Online.

Achieving World-Class Risk Analysis With Credit Insurance
Achieving World-Class Risk Analysis With Credit Insurance Today's historically low credit insurance premiums may provide an opportunity to vastly and affordably improve your credit risk analysis. You have a partner with "skin in the game" and an army of analysts scrutinizing the most current financial information to prevent losses--to you and to them.

. . .
keep reading
Credit Today Senior Credit Executive Symposium: Only Four Spots Left!
Credit Today Senior Credit Executive Symposium: Only Four Spots Left! Are you a senior-level credit exec interested in getting together with 22 other high-level, very smart credit execs at the only four-star hotel on San Antonio's Riverwalk? If so, then join us for our Senior Credit Executive Symposium!

Note: To join us, you must be sponsored by an existing Member (if you're not sure if you know someone to sponsor you, please call our office at 540-343-7500). This exclusive event is a roll-up-your-shirtsleeves event where YOU set the agenda and get direct feedback and ideas from you peers on your most pressing problems and improvement opportunities. . . .
keep reading

Five Reasons to Reject a Customer Purchase Order
Assume that a customer submits a purchase order listing terms of 90 days from the date of your invoice, rather than your usual terms of net 30 days. If your order-entry department fills the order without addressing the incorrect terms of sale, the customer will claim that the invoice has incorrect d . . . keep reading

Back Filling Credit Management
You're "backfilling", in current management parlance, when you assign one employee to handle another employee's responsibilities when an employee is moved out of his or her regularly assigned duties. Backfilling can be a way to quickly address the need for resources during major software implementations. In this credit professional's case, backfilling occurred over a year ago and allowed for a rapid transition while benefiting the company and all involved. . . . keep reading
Smoking Out Corporate Fraud -- Investment Investigators Lead the Way
July 15, 2014
In some industries, the revenue-to-employee ratio is an important metric of financial condition. While revenue can be faked, it's more difficult to fake headcount--although Chinese firms had been known to "rent" workers and stock to deceive visiting analysts.

That ratio was one of the giveaways recently when Gotham City Research blew a Spanish WiFi firm out of the investment-world water. So what does this have to do with the trade credit world? Several things:
  1. pick up a couple of relatively unknown, but effective and easy-to-find, metrics that can help you spot a problem; and
  2. learn what accounting trick is responsible for TWO-THIRDS of fraudulent financial reporting
  3. learn the names of two financial investigation firms with great track records
. . .
keep reading
Regular Collection Strategy Meetings Get Results
Every other Thursday afternoon, top credit and finance department staff and the entire sales team of this major international corporation meet for about an hour. Any sales people who are in town come in person. The rest attend by tele- and video-conference. All are looking at a report prepared for the meeting listing the company's 20 largest delinquents by volume. The list is of avid interest to the sales people since part of their compensation is based on the percentage of overdues. . . . keep reading
'Ready for Work' Truck Delivered 'As Is'
By Ann Morales Olazábal, MBA, JD
'Ready for Work' Truck Delivered 'As Is' This case illustrates a scenario in which the contract for goods clearly specifies that the merchandise is being purchased "as-is," but that seems to conflict with promises made by a sales rep.

Does a clear "as-is" contract trump a potential misrepresentation by a rep? Read on to find out the principles governing this scenario. . . .
keep reading
Links to All Bankruptcy Courts
Links to Bankruptcy Court Web Sites . . . keep reading

Supplier Evaluation: The New Frontier For Savvy Credit Execs
Roughly 60 percent of credit departments now get involved in the increasingly important function of the evaluation of suppliers, according to a recent Credit Today benchmarking survey (See "Credit Today Benchmarking: Supplier Evaluation is More Critical than Ever"). Yes, we said suppliers, not customers. Traditionally, that has not been the core function of credit, but it's a great way to add value for your department as well as for you professionally. . . . keep reading

Value-for-Value Transactions for Extending Terms
Value-for-Value Transactions for Extending Terms When a customer demands extended terms, you have three options: You can refuse and accept the risk of losing the business. Or you can just go along with it, pretending that it isn't happening. Or you can analyze what extended terms will cost you--in cost of capital and subsequent lost profit--and propose some kind of value-for-value transaction. Most of these demands are met with the first two options. These credit professionals are taking the third option and making it work. . . . keep reading
Who Should Sign a Credit App?
By Ann Morales Olazábal, MBA, JD
After doing business with Dade Institutional Supply on a payment-in-advance basis for some time, Sobell Technology, Inc. sought an open account. Dade sent Sobell its credit application, and Bonnie Robillard, Sobell's office manager, filled it out. She signed the form "B.A. Robillard, Office Manager" . . . keep reading

How Good Are Your Soft Skills?
By David Schmidt
When you go for a new job interview, your interviewers are looking at your resume, ticking off the requirements for the position: College degree? Check. Years experience? Check. Specific technical skills? Check. But during an interview the hiring team is also trying to assess what type of a worker you are. They ask pointed questions about times you were faced with a difficult problem, met a challenging goal or when you worked as part of a team. . . . keep reading
New Products at the 2014 NACM Expo
By David Schmidt
New Products at the 2014 NACM Expo Each year we look for innovations among the vendors exhibiting at the NACM Credit Congress Expo. This year we found four new tools we could share with the Credit Today family.
  1. Looking for a lawyer in Europe?
  2. Solving the collection automation problem with Microsoft Dynamics - a handy collection bolt on
  3. A unique approach to collections and payment processing
  4. A new framework for monitoring credit risk
. . .
keep reading
Experts: Credit Insurance Rates at All-Time Lows
Last week, we shared one expert's take on the background of today's global credit jobs market and the implications for credit managers. Another big picture situation that really grabbed our attention came from credit insurance experts who shared that rates have never been lower. Never. Yes, that' . . . keep reading

An Insider's Take on the Global Market For Credit Jobs
June 9, 2014
This week's note is being written from NACM's Credit Congress in Orlando. One of the great things about getting out of the office is the sharing of ideas in the hallways, chance meetings with old friends and new, that otherwise would never have come up had you stayed in the office. Last night whi . . . keep reading

CCAA Dissolved by Its Parent CLLA: A Q&A with the Former CCAA Executive Director
May 23, 2014
CCAA Dissolved by Its Parent CLLA: A Q&A with the Former CCAA Executive Director Recently, the Commercial Law League of America (CLLA) put forth a board motion to dissolve its longtime subsidiary, the Commercial Collection Agency Association (CCAA). Since the CCAA is the "gold standard" for collection agency certification, we considered it to be big news and wondered what was up.

To get the scoop we spoke with Emil Hartleb, the former executive director of CCAA. Prior to running CCAA, Emil was vice president and chief operating officer of D&B's Receivable Management Services (RMS), at the time, the largest commercial collection agency in the country. So he certainly understands the lay of the land. . . .
keep reading

Experian Contract with Cortera Cancelled?
May 23, 2014
Our intent is never to stir things up around here, but we do have a nose for news and figure our readers will appreciate news as well.

So the other day, when a competitor to upstart credit reporting firm Cortera called us with the latest, we were all ears. . . .
keep reading
Creating Your Own Financial Ratio Data Base
Creating Your Own Financial Ratio Data Base The ideal ratios for judging our customers' financial performance should come from companies much like their own. This credit professional has created just such a data base.

Housed in a Microsoft Access data base, this firm has a unique and uniquely valuable credit analysis resource. It's a table of average financial ratios for customers of various sizes developed entirely from the actual financial statements provided by a large percentage of their customers. . . .
keep reading
Putting your Collections Productivity on the Front Burner
By David Schmidt
Putting your Collections Productivity on the Front Burner Productivity is often a function of time management, regardless of the task at hand. Think of the kitchen in a four-star restaurant -- if the chef, sous chefs, sauciers, pastry chefs, all the way down to the dishwashers don't operate in perfect unison, that kitchen won't be operating at its highest efficiency. Once that efficiency goes down the drain, the service dips, the people stop coming, and the four-star rating is a glimmer of what once was.

You want your collection team to operate in a way so that all team members are at peak efficiency regardless of the importance of their individual tasks. Everybody needs to work together efficiently within the confines of the system. The following eight strategies explain the rationale behind automation productivity. Whether you are automated or not, the priniciples underlying them still apply, so even if you haven't fully automated, these ideas can still be applied and results achieved. . . .
keep reading
Credit Today Benchmarking Survey: Texting Establishes a Foothold in Credit and Collections
By David Schmidt
Credit Today Benchmarking Survey: Texting Establishes a Foothold in Credit and Collections Texting has become a staple in our increasingly connected society. As cell phones become people's primary communication device, the use of texting will certainly grow. That being the case, Credit Today was interested in finding out to what extent texting has become standard practice in a commercial environment, and even more importantly within the credit and collection function.
  • the percentage of credit execs using texting today
  • who credit execs are texting - both internally and externally
  • why credit execs are texting
  • the cases against any texting
  • if you are texting, three key best practices
  • the three valid reasons for texting
  • the five main reasons credit execs don't text
  • an easy way to text without cell phones, along with a table of protocols to make this possible
. . .
keep reading

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 Credit Jobs Today
 This Month's Survey

2014 Credit Card Survey

This month's survey takes a look at:
  • What percentage of credit department transactions are conducted with credit cards
  • Who are the most popular merchant accounts
  • What percent of credit departments are assessing a surcharge on credit card transactions
  • By what methods are credit cards being accepted?
  • Best practices and lessons-learned from credit card payment systems
If you're as interested in these results as we are, then please click here to participate!

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