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Credit Today Online
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Q&A With the Dean of Credit Groups|
This year marks the 50th anniversary of Cleveland-based Riemer Reporting Service. Throughout its history, Lois Riemer has been the driving force behind their growth and remarkable customer loyalty. Many groups have been with them for decades. We can't be sure (no on keeps statistics on this), but we suspect that she's traveled and met with more credit managers over the last 50 years than anyone alive. So we thought it would be fascinating to sit down and talk with her about what's going on now in the credit world, how things have changed, and where she sees things in the years ahead. To find out what she's seeing, read on! . . . keep reading
Train your (Employee's) Brain - Best Practices For Implementing Training|
With the rapid changes in technology in credit departments, training for both new and existing credit staff is critical to keep productivity on the rise. But most training is based on a flawed training models. Here we outline training best practices, in which you'll learn...
. . . keep reading
- The three critical steps to take when planning your training program
- Four steps to replace the traditional "lecture" model normally used in training
- Two very important steps that are typically neglected after training is "done"
Credit Today Benchmarking Survey: 2015 Bankruptcy Claim Handling|
In this month's benchmarking survey, we answer the following questions: :
In addition, our readers weigh in with some great advice, including several handy tips and best practices. . . . keep reading
- Whether credit departments file claims on all or some bankruptcies, and why
- The extent to which bankruptcy claims are filed in-house versus with outside help
- The reasons credit departments seek outside help for the process
- Who is responsible for filing the claims and managing the paperwork
Increasing Sales With Customers You Know Can Pay--A Credit Management Specialty|
This credit management veteran visited a customer with the sales person and--Bingo!--he spotted an opportunity that has increased sales by $12,000 a month. Better yet, it opened a new sales channel for previously hard-to-move product. Not bad for one day's work. Chairs, awnings and other large items are not normally the types of inventory to be front and center in an RV dealer's parts store. Rather, you'd typically find them towards the back right. But they were front and center at a 10,000 square foot particular store. Visiting the dealer with the area salesman . . . keep reading
Turnaround Story: Bringing Chronic Slow Pays in Line With Promissory Notes|
You're not a bank, so why would you want to do business with promissory notes? "Because that may be your best way of handling serious delinquencies while continuing to do business with these customers." That's what happened here when this credit-consultant-turned credit and collection manager took over a dysfunctional department. Read on for a great turnaround story. . . . keep reading
Spotting Risks and Opportunities with Credit Scoring|
High risks are a daily fact of life for this credit management veteran. But, then again, so are promising opportunities. So spotting both are crucial for him. And he's found credit scoring a powerful tool for meeting those responsibilities. Learn what tools this veteran credit exec uses and how they help him cut losses, aid their sales efforts, and find the right risks to take. . . . keep reading
Huge Productivity Gains: Expert Insights Into Remittance Processing Technology|
Applying customer payments in a timely and accurate manner is a key part of the order-to-cash process. Keyed manually into an A/R software module, cash posting can take considerable time. Furthermore, due to lack of information, some payments will be posted on account pending further research (or otherwise tagged to a suspense account or flagged for follow-up). Automated remittance processing systems will greatly reduce the time and labor required to post customer payments and increase the number of postings that are cleared on the first pass. In this article...
. . . keep reading
- A checklist of eight critical issues to consider when analyzing your remittance processes
- A breakdown of the key benefits to automation in each of autocash, EIPP, and credit/debit matching
- The top two factors driving change in the remittance processing arena
- The implications for lock box usage
Use This Chart to Get a Handle on the OTC Process and All Technology Associated With It|
Credit is all about the order-to-cash process, with the emphasis these days on process. It helps to start with the big picture and have a framework, and of course, the "big 3" of that include, credit, collections, and receivables (cash app). But from a strategic and organizational standpoint, there's a lot more detail. And today - when process improvement can make you a hero (or, probably better put, when the lack of it will get you unemployed), it helps to really analyze all that goes on. . . . keep reading
Who's Got Staying Power?|
Plunging oil prices threaten to drag over-leveraged companies in oil, gas and related industries into a vortex of unpayable debt and ruin. For their trade creditors it promises to be a time of both extreme risk and above average opportunity. Back in the 80s when this credit exec was just getting into commercial credit management, his mentor gave him some advice. . . . keep reading
Detecting Bogus Orders--The Smell Test and Much More|
For alert credit management, most fraudulent orders arrive festooned with warning signs. This credit veteran talks about what they are, and then she goes on to detail the procedures that they have established to ensure that even clever fraudsters don't get orders through her organization. . . . keep reading