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CRF's 2006 Deduction Study benchmarks the state of the deduction problem in business today by answering over 50 questions and includes extensive Best Practice recommendations for reducing and controlling deductions.

Measured by the economic impact, the sheer volume of transactions and the quest for superior customer service, successful deduction management has become, for many organizations, a critical element in support of achieving success. The ability and willingness of a business to manage customer short payments has a significant impact on its competency in controlling expenses, increasing revenue and improving its customer relationships.

Those charged with the responsibility of managing their company's customer deduction problems are aware of the necessity for improving techniques in their organization and administration. It is hoped that this research will stimulate their thought process and assist them in developing a plan that is appropriate for their business.

The Research Committee and the staff of 424 firms participated in this study. 400 pages of valuable infomation.