The Pocket Credit Assistant
This short, easy-to-read booklet is something every new credit assistant should read before being turned loose.
There are some very important things a new credit assistant needs to know before they answer or make that first telephone call. What they don't know about your company's products and services can come along with time, but what they don't know about the world of business credit, which is very different from the consumer world, can get you in big trouble fast.
Here's a "quick read" primer to place in their hands immediately.
Here's what you'll find: * Confidentiality guidelines * What can be shared internally; and what should NOT be shared * Collections basics * Why listening is such a critical skill for credit assistants & WHAT to listen for when speaking with customers * FIRE DRILL! -- A great checklist for what to do when a customer files bankruptcy or becomes insolvent
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