Is your staff size appropriate?

Are you overstaffed? Understaffed?

How does your staff size impact your ability to conduct critical functions?

... And, how would you really know the answers to these questions?

Not idle questions, these. . .

In fact, they may be the most important questions a credit exec should be asking these days. We've just wrapped up our analysis, after extensive data-gathering, to give you some good hard data from which to explore these questions in our Credit, Collection, and A/R Staff Benchmarking Survey!

We've just finished a detailed and revealing survey of over 400 credit execs on their collection, and A/R staff benchmarking survey, which examines in detail such items as:

• Staff size for credit, collection, and A/R functions relative to sales, A/R size, industry, and other metrics
• How various tools are impacting staffing and efficiency
• The impact of industry or line of business on staffing requirements
• Efficiency in cash application processes
• Full time equivalent (FTE) benchmarks for all credit and collection functions, broken down by function, and compared to A/R and company size, as well as a host of other variables
• quality in the above functions. After all, efficiency is important only if you still maintain good results. For example, you can be fast at checking orders, but does that cause DSO to suffer?

COMPLETE TABLE OF CONTENTS

Introduction vi

A Shrinking Profession vii

Credit Department Staff Sizes (FTEs) Based on Business Type, Number of Active Accounts and Annual Revenue 1
Total Credit Department Staff Size by Number of Active Accounts 1
Total Credit Department Staff Size by Annual Revenue 2
Management/Supervisory Staff by Number of Active Accounts 3
Management/Supervisory Staff by Annual Revenue 4
Staff Handling Credit Risk Analysis by Number of Active Accounts 5
Staff Handling Credit Risk Analysis by Annual Revenue 6
Staff Handling Billing/Invoicing by Number of Active Accounts 7
Staff Handling Billing/Invoicing by Annual Revenue 8
Collections Staff Size by Number of Active Accounts 9
Collections Staff Size by Annual Revenue 10
Collections Staff Size by Business Type and AR Balance 11
Cash Application Staff Size by Number of Active Accounts 13
Cash Application Staff Size by Annual Revenue 14
Deductions Staff Size by Number of Active Accounts 15
Deductions Staff Size by Annual Revenue 16
Average Staff Sizes by Number of Active Accounts 17
Average Staff Sizes by Annual Revenue 17
Average Staff Sizes by Type of Business 18

Staff Size Compared to Invoices Generated Per Month 19
Staff Size Compared to Invoices Generated Per Month -- Consumer Products 19
Staff Size Compared to Invoices Generated Per Month -- Industrial Products 19
Staff Size Compared to Invoices Generated Per Month -- Wholesale/Distributors 20
Staff Size Compared to Invoices Generated Per Month -- Construction 20
Staff Size Compared to Invoices Generated Per Month -- Services 20
Staff Size Compared to Invoices Generated Per Month -- Media 21
Staff Size Compared to Invoices Generated Per Month -- Other 21
Staff Size Compared to Invoices Generated Per Month -- All categories 21
Staff Size by A/R Balance & Invoice Volume -- Selected Positions -- A 23
Staff Size by A/R Balances & Invoice Volume - Selected Positions -- B 24
Staffing Adequacy by Industry 25
Staffing Shortfall by Industry and A/R Balances 26
Impact of Staffing Shortfall on DSO 27
Average DSO by Industry Type 28
Average DSO by Annual Revenue 29
Average DSO by Total A/R Balance 30
Average DSO by Number of Active Accounts 31
Average DSO by Number of Invoices Per Month 32

Efficiency Strategies 33
Credit Risk Analysis Software by Industry 35
Credit Risk Analysis Software by A/R Portfolio Size 35
Collection Software by Industry 36
Collection Software by A/R Portfolio Size 36
Deduction Software by Industry 37
Deduction Software by A/R Portfolio Size 37
Customer Self-Service/EIPP Portal by Industry 38
Customer Self-Service/EIPP Portal by A/R Portfolio Size 38
Automated Remittance Processing (Auto-Cash) by Industry 39
Automated Remittance Processing (Auto-Cash) by A/R Portfolio Size 39
Imaging/Content Management Solutions by Industry 40
Imaging/Content Management Solutions by A/R Portfolio Size 40

Credit Services and Outsourcing Data & Trends 42
Outsourcing of Credit Applications 43
Outsourcing of the Reference Checking Process 43
Outsourcing of the Order Approval Process 44
Outsourcing of Credit Analysis/Scoring 44
Outsourcing of Portfolio Analysis/Credit Scoring 45
Outsourcing of Collections (1st Party) 45
Outsourcing of Dunning Activities 46
Outsourcing of Deduction Handling 46
Outsourcing of UCC/Lien Management 47
Outsourcing of Lockbox/Check Deposit 47
Outsourcing of Remittance Processing 48

Survey Demographics 49
Business Types 49

Essay Questions 52
Question: What steps are you taking to compensate for your staffing shortage? 52
Staffing / Hours 52
Productivity Initiatives 53
Question: From a staff perspective, what do you see as the predominant challenge over the course of the next 12 months? How do you intend to address this challenge? 53
Credit/Collections/Deductions 53
Staffing / Training 56
Automation / Software 57

NOTE: Member Price is $125.00. This price will appear after you complete the checkout page.