2010 Credit, Collection, and A/R Benchmarking Survey - HARD COPY
Is your staff size appropriate?
Are you overstaffed? Understaffed?
How does your staff size impact your ability to conduct critical functions?
... And, how would you really know the answers to these questions?
Not idle questions, these. . .
In fact, they may be the most important questions a credit exec should be asking these days. We've just wrapped up our analysis, after extensive data-gathering, to give you some good hard data from which to explore these questions in our Credit, Collection, and A/R Staff Benchmarking Survey!
We've just finished a detailed and revealing survey of over 400 credit execs on their collection, and A/R staff benchmarking survey, which examines in detail such items as: - Staff size for credit, collection, and A/R functions relative to sales, A/R size, industry, and other metrics
- How various tools are impacting staffing and efficiency
- The impact of industry or line of business on staffing requirements
- Efficiency in cash application processes
- Full time equivalent (FTE) benchmarks for all credit and collection functions, broken down by function, and compared to A/R and company size, as well as a host of other variables
- quality in the above functions. After all, efficiency is important only if you still maintain good results. For example, you can be fast at checking orders, but does that cause DSO to suffer?
COMPLETE TABLE OF CONTENTS
Credit Department Staff Sizes (FTEs) Compared to Number of Active Accounts, Sales, and Business Type
Page 1: Credit Staff Size vs. Number of Active Accounts and Type of Business
Page 2: Credit Staff Size by Sales and Business Type
Page 3: A/R & Cash App Staff Size vs. # of Active Accounts and Business Type
Page 4: A/R & Cash App Staff Size vs. Sales and Business Type
Page 5: Collections Staff Size vs. # of Active Accounts and Business Type
Page 6: Collections Staff Size vs. Sales and Business Type
Page 7: Deductions Staff Size vs. # of Active Accounts and Business Type
Page 8: Deductions Staff Size vs. Sales and Business Type
Page 9: Customer Service Staff Size vs. # of Active Accounts and Business Type
Page 10: Customer Service Staff Size vs. Sales and Business Type
Page 11: Support & Admin Staff Size vs. # of Active Accounts and Business Type
Page 12: Support & Admin Staff Size vs. Sales and Business Type
Page 13: Other Staff vs. # of Active Accounts and Business Type
Page 14: Other Staff vs. Sales and Business Type
Page 15: Average Staff Sizes vs. # of Active Accounts
Page 15: Average Staff Sizes vs. Size of Business (By Sales)
Page 16: Average Staff Sizes by Type of Business
Staff Size Compared to Invoices Generated Per Day
Page 17: Staff Size Compared to Invoices Generated Per Day - Consumer Products
Page 17: Staff Size Compared to Invoices Generated Per Day - Industrial Products
Page 18: Staff Size Compared to Invoices Generated Per Day - Wholesale/Distributors
Page 18: Staff Size Compared to Invoices Generated Per Day - Construction
Page 18: Staff Size Compared to Invoices Generated Per Day - Energy
Page 19: Staff Size Compared to Invoices Generated Per Day - Service
Page 20: Staff Size Compared to Invoices Generated Per Day - Media
Page 20: Staff Size Compared to Invoices Generated Per Day - Other
Page 21: Staff Size Compared to Invoices Generated Per Day - All categories
Staff Size vs. A/R Balances & Invoices Generated Per Day Page 22: Selected Positions A - Larger Firms Page 23: Selected Positions A - Smaller Firms Page 24: Selected Positions B - Larger Firms Page 25: Selected Positions B - Smaller Firms
Collection Staff in FTEs vs. Business Type, Size, and System Used Page 26: Manufacturers, Consumer Products Page 27: Manufacturers, Industrial Products
Other Functions Performed By Credit Departments
Page 28: Contract Review
Page 28: Vendor Approval
Page 28: Vendor Compliance
Page 29: Sales Tax Compliance Issues
Page 29: Sarbanes-Oxley Duties
Page 30: Other Duties
Efficiency Strategies
Page 30: Credit Scoring vs. Size of Businesses
Page 30: Credit Scoring vs. Business Type
Page 31: Credit Scoring Satisfaction Levels by Business Type
Page 32: Credit Scoring vs. Bad Debt Ratios - an odd relationship?
Page 33: Credit Scoring = Larger Support Staffs
Page 33: Credit Scoring More Prevalent at Larger Companies
Page 34: Credit Scoring vs. Average Number of Active Accounts
Page 34: Credit Scoring Usage by System
Page 35: Credit Scoring vs. Number of New Accounts
Page 35: Getting Credit Reports Online
Page 36: Size of New Orders By Industry
Checking References: What Are the Trends? Who's Doing It? Page 36: Which Business Types Check Three References and How Often?
Page 37: Who's less likely to check references?
Page 38: Setting a Minimum Threshold for Checking Credit
Page 39: Percentage That Order Credit Reports Above a Minimum Threshold by Business Type
Who's Checking Bank References? Page 40: Industry Practices For Checking Bank References
Page 40: Staff Size a Big Predictor
Page 41: Checking Bank References Associated With Slower Credit Checks... But Lower DSO
Page 41: Frequency of Ordering Reports from Credit Groups by Business Type
Page 41: Use of the Web for Alternate Sources of Credit Information - By Business Type
Getting Financial Statements
Page 43: Benchmarked By Industry Category
Page 44: Getting Statements: Size Helps
Page 44: Larger A/R for Those in Credit = More Success Getting Financial Statements
Average Time to Approve a New Order - By Business Type
Page 45: Survey Data Shows a Level Playing Field
Page 45: Impact of Outsourcing on New Account Checking Speed
Updating Credit Lines
Page 46: How Frequently High-Risk Accounts Are Updated - by Business Type
Page 47: How Frequently Medium-Risk Accounts Are Updated - by Business Type
Page 47: How Frequently Low-Risk Accounts Are Updated - by Business Type
Page 47: Updating High-Risk Account by Size of Business
Page 48: Updating Moderate Risk Account by Size of Business
Page 48: Impact of Credit Staff Size on Speed of Updating Credit Lines
Page 49: Building a Strong Credit Culture
Average A/R Portfolio Sizes for Staffers Checking Credit - By Business Type
Page 50: Impact of High Margins on Bad Debt Ratios
DSO Relationships
Page 51: More Accounts = Higher DSO
Page 51: Larger Sized New Accounts = Lower DSO
Page 51: Higher Minimum Threshold to Check Credit = Higher DSO
Other Responsibilities
Page 53: Vendor Approval: About 20% involved to a significant degree
Page 53: Contract Review
Page 53: Vendor Compliance Issues
Page 54: Sales Tax Compliance Issues
Page 54: Sarbanes-Oxley Duties
Page 54: Other Duties
Page 55: Staffs Dedicated to Collections
Contacts Per Day Per Collector: A Wide Range
Page 55: Number of Contacts per Day per Collector By Collection Staff Size
Page 56: Expected Contacts per Day for Collectors by # of Invoices Outstanding
Page 56: Expected # of Contacts Per Day by Collectors by Industry - Mean, Median, Minimum & Maximum
Number of Active Accounts Assigned to Collectors
Page 57: Average Number of Accounts Assigned to Collectors by # of Invoices Generated Per Day
Page 57: Accounts Assigned to Collectors: "Collections Culture" vs. "Credit Culture"?
Page 58: Average # of Accounts Assigned to Collectors Compared to Speed of Updating Existing Credit Lines Page 58: Average Number of Accounts per Collector vs. Checking Bank References
Bolt-On Collection Programs
Page 59: More Customers = Bolt-On
Page 60: Percentage of Payments with Deductions
Auto-Cash Systems
Page 61: "Hit Rates"
Page 61: Auto-Cash "Hit Rates" By Business Type and Size
Page 63: Autocash: Comparing Those within ERP Systems to Custom-Built Models
Page 62: ERP-Based Auto-Cash Systems - Hit Rates vs. Satisfaction Levels
Page 62: Custom-Built Auto-Cash Systems - Hit Rates vs. Satisfaction Levels
Outsourcing Data & Trends
Page 63: Outsourcing of Credit
Page 64: Outsourcing of Cash Application
Page 65: Outsourcing of Collections
Page 65: Outsourcing of Deductions Work
Survey Demographics
Page 66: Business Types
Page 67: Systems Used
Page 67: Average number of active accounts
Page 67: Accounts Receivable Portfolio Demographics
Page 68: Active Accounts by Industry
Page 68: Staff Size by Company and Position
NOTE: Member Price is $125.00. This price will appear after you complete the checkout page. | 
All Products
