Credit Today is the fastest growing publication in the credit field, favored by more and more top credit executives. We cover the world of business, or trade credit, with concise, yet in-depth, reporting. We also publish the most in-depth salary survey in the industry, covering all major credit positions.Credit Today is the fastest growing publication in the credit field, favored by more and more top credit executives. We cover the world of business, or trade credit, with concise, yet in-depth, reporting. We also publish the most in-depth salary survey in the industry, covering all major credit positions.   
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Forms, letters, checklists, and sample procedures for all aspects of credit and collection management.

Forms, letters, checklists, and sample procedures for all aspects of credit and collection management.
Non-Member Price $97.00
Member Price $79.00




  1. Successful Credit Management
    • Typical Duties of the Corporate Credit Manager
    • Typical Corporate Credit Policies
    • Developing a Credit Manual
    • Topics to Be Incluced in the Credit Manual
    • Credit Department Workload
    • Typical Daily Duties of the Credit Department
    • Minimizing Lost Business
    • List of Credit-Related Reasons for Lost Business
    • Controlling Overextension of Credit
    • In-house Causes for Overextending Open Account Credit Terms
    • Tackling the Causes of Overdue Payments
    • In-house Causes for Delayed Payments
    • Categorizing Accounts
    • Describing Each Type of Account
    • The Computer System - The Credit Department's Friend
    • Typical Functions of a Credit Software
    • Automated Credit Information Systems
    • Computerized Credit Decisions
    • Credit Decisions Flow Chart
    • Order Processing Computerized Credit Decisions
    • Computerized Credit Decision Table

  2. Processing New Accounts
    • Improving Credit Investigation Techniques
    • Typical Information Gathering for Credit Investigations
    • Answering New Account Requests
    • Combined Credit Application and Guaranty
    • Obtaining Insurance Information
    • Insurance Information Questionnaire
    • Simplified Credit Application
    • Commercial Credit Application (Front)
    • Commercial Credit Application (Back)
    • Dealer Type Credit Application
    • D&B (Dun & Bradstreet Report
    • Financial Information Statement (Front)
    • Financial Information Statement (Back)
    • Requesting Updated Financial Statements, Poor Results Reported
    • Handling Retail Credit Card Request
    • Reply to Corporate Credit Card Request
    • Credit Card Application
    • Alternate Credit Card Application
    • Banking Information Request
    • Bank Reference Check
    • Request for Banking Information Form
    • Effective Telephone Techniques to Secure Bank Information
    • Using a Salesperson Credit Contact Report for Data
    • Salesperson Credit Contact Report
    • Welcoming the Potential Customer
    • Welcoming New Customer-Advice of First Order
    • New Account Processing-Reminder of Credit Terms
    • New Account Processing-Reference Requested
    • New Account Processing-Explanation of Credit Limit
    • New Account Processing--Open Account Terms Rejected

  3. Solving New Account Problems
    • Credit Refused--Open Account Possible in the Future
    • Refusing to Offer Extended Terms to a New Account
    • Limited Open Account Credit-Partial Shipment Suggested
    • No Credit Information Available-Cash Terms Required
    • Credit Rating Poor-COD Recommended
    • Missing Credit Information-Alternatives Suggested
    • Adverse Credit Report--COD Requested
    • Incomplete Information-Memo to Sales Representative
    • Communication Breakdown-Memo to Sales
    • No Response from Customer-Second Request
    • Order Released and Shipped-Additional Information Requested
    • Requesting More Data from a Reference
    • Using a Credit Report
    • Export Credit Guarantees Program

  4. Resolving Special Situations
    • Promissory Note-Payable in Installments
    • The Apology Letter
    • Promissory Notes and Personal Guaranties
    • Addressing Missed Payments on a Note
    • Completed Trade Acceptance
    • Memo to Sales Explaining a Credit Hold
    • Low Credit-Guaranty Requested
    • Individual Personal Guaranty
    • Blanket Individual Personal Guaranty
    • Limited Creditworthiness-Joint Guaranty Requested
    • Threat to Notify Guarantor of Delinquency
    • Joint Personal Guaranty
    • Blanket Joint Personal Guaranty
    • Personal Guaranty Withdrawn-Notice Sent That Credit
    • Line Is to Be Reduced or Withdrawn
    • Financing Statement-The UCC-l
    • Financing Statement-The UCC in California
    • Request for Information on Assignments or Liens-UCC-ll
    • Confirmation Request Using Business Reply Envelopes
    • Accounts Receivable Confirmation Request
    • Request for Invitation for a Credit Visit
    • Requesting Financial Statements
    • Application and Agreement for Establishing an Irrevocable Letter of Credit
    • Prepayment Considerations
    • Consignment Considerations
    • Former Employee Loan Collection

  5. Collection Letters That Collect
    • Collecting on Small, Skipped Invoices
    • Establishing a Dialogue with a Delinquent Customer
    • Collection Letter-First Sale to New Account Gone Past Due
    • Request for Financial Statements
    • Past-Due Account-Alternate First Request 1
    • Past-Due Account-Alternate First Request 2
    • Past-Due Account-Alternate First Request 3
    • Past-Due Account-Alternate First Request 4
    • Past-Due Account-Alternate First Request 5
    • Past-Due Account-Alternate First Request 6
    • Past-Due Account-Alternate First Request 7
    • Past-Due Account-Alternate First Request 8
    • Past-Due Account-Alternate First Request 9
    • Past-Due Account-Alternate First Request 10
    • Past-Due Account-Alternate First Request 11
    • Past-Due Account-Alternate First Request 12
    • Past-Due Account-Alternate First Request 13
    • Past-Due Account-Alternate First Request-Mailgram
    • Account-Alternate First Request-Past Due with Missed Discount
    • Alternate First Request-Reminder of Credit Terms
    • Past-Due Account-Alternate Second Request 1
    • Past-Due Account-Alternate Second Request 2
    • Past-Due Account-Alternate Second Request 3
    • Past-Due Account-Alternate Second Request 4
    • Past-Due Account-Alternate Second Request 5
    • Past-Due Account-Alternate Second Request 6
    • Past-Due Account-Alternate Second Request 7
    • Past-Due Account-Alternate Second Request 8
    • Past-Due Account-Alternate Second Request 9
    • Past-Due Account-Alternate Second Request 10
    • Past-Due Account-Alternate Second Request 11
    • Past-Due Account-Alternate Second Request 12
    • Past-Due Account-Alternate Second Request 13
    • Past-Due Account-Alternate Second Request 14
    • Past-Due Account-Alternate Second Request 15
    • Past-Due Account-Alternate Second Request 16
    • Past-Due Account-Alternate Second Request 17
    • Past-Due Account-Alternate Second Request-Mailgram
    • Past-Due Account-Alternate Second Request-Telex
    • Past-Due Account-Alternate Third Request 1
    • Past-Due Account-Alternate Third Request 2
    • Past-Due Account-Alternate Third Request 3
    • Past-Due Account-Alternate Third Request 4
    • Past-Due Account-Alternate Third Request 5
    • Past-Due Account-Alternate Third Request 6
    • Past-Due Account-Alternate Third Request 7
    • Past-Due Account-Alternate Third Request 8
    • Past-Due Account-Alternate Third Request 9
    • Past-Due Account-Alternate Third Request 10
    • Past-Due Account-Alternate Third Request 11
    • Past-Due Account-Alternate Third Request 12
    • Past-Due Account-Alternate Third Request 13
    • Past-Due Account-Alternate Third Request 14
    • Past-Due Account-Alternate Third Request-Mailgram
    • Delinquent Account-Alternate Final Demand 1
    • Delinquent Account-Alternate Final Demand 2
    • Delinquent Account-Alternate Final Demand 3
    • Delinquent Account-Alternate Final Demand 4
    • Delinquent Account-Alternate Final Demand 5
    • Letter to Be Sent before Placing with an Attorney

  6. Other Effective Credit Letters
    • Collection Communication Checklist
    • Explanation of Incorrect Credit Deduction
    • Declining a Request for Credit Limit Increase-Increase Is Unnecessary
    • Partial Payment Received-No Explanation
    • Refusal to Increase Credit
    • Moratorium Denied, Partial Payment Requested
    • Moratorium on Payment Denied, Partial Payment Requested
    • Delinquent Account-Installment Payment Plan Approved
    • Long Installment Plan Rejected
    • Letter to Attorney Turning Over an Account
    • Letter Rejecting a Settlement Offer
    • Follow-Up Letter to an Attorney
    • Counterclaim Denied-Attorney Letter
    • Information Letter to a Credit Guarantor
    • NSF Check Put in for Second Presentment
    • NSF Check Put in for Bank Collection
    • NSF Check Handling
    • How to Handle Two NSF Checks
    • Request for a Replacement Check
    • Alternative Request for Replacement Check
    • Letter Addressing a Series of Lost Checks
    • Customer Inquiry-Proof of Delivery
    • Restrictive Endorsements
    • Customer Makes Frequent Request for Proof of Delivery
    • Skipped Invoice-Old Invoice Overlooked
    • Letter Appealing to Mutual Interest in Releasing an Order
    • Clearing On-Account Payments
    • Old Credit Balance-Suggest Ordering
    • Approving a Request for a Monthly Statement
    • Denying Request for End-of-Month Terms
    • Customer Seeks to Reinterpret the Cash Discount Terms
    • Letter Recommending Discounting to Slow Paying Account
    • Unearned Discounts Disallowed
    • Unjustified Discount Allowed
    • Unearned Cash Discount-Disputed Invoice
    • Second Letter Regarding Unearned Cash Discounts Taken
    • Accepting an Unearned Cash Discount
    • Requesting an Explanation for a Decision Not to Discount
    • Extended Terms Rescinded
    • Order Received Prior to Receipt of Credit Application
    • Unacceptable Purchase Order Terms
    • New Order Approved for Marginal Account
    • Written Warning to an Irregular Paying Account
    • Order Shipped Despite Arrears
    • Order Held Pending Settlement
    • No Commitment Received-Involuntary Bankruptcy Filing Contemplated
    • Questions to Ask before Hiring a Professional to Represent the Unsecured Creditor's Committee
    • Confirmation of Verbal Commitment
    • Reminder of Promise Possibly Broken
    • Prior Problem Account Seeks Open Account Terms
    • New Account Opened-Some Restrictions Applied
    • Poor History Account-Try COD Terms
    • Foreign Account Needs Open Account Terms
    • Request to Reopen an Account--Old Item Must Be Settled First
    • Inactive Account Seeks to Reestablish Open Account
    • Poor History Account-Alternative Suggested
    • Poor Risk Account-Alternative Sought to Minimize Credit Risk
    • COD Customer Switched to Open Account Terms
    • Marginal Account Requests Terms Be Reestablished
    • Denying a Request for Larger Credit Limit
    • Collection Letters for Credit Cards
    • Delinquent Corporate Credit Card Accounts
    • Reviewing a Request for Larger Credit Limit
    • Negative Credit Decision Communicated-Customer Misunderstood
    • How to Respond to a "We Have Cash Flow Problems" Letter

  7. Managing Slow Paying Accounts
    • Suggestion to Establish a Different Type of Business Relationship
    • Automated Notice of Partial Payment
    • Past-Due Notice Card Inserts
    • Past-Due Account-Alternative Card Method
    • Form Collection Letters
    • Past-Due Account Statement Labels
    • Humorous Past-Due Account Statement Labels
    • Application for Commercial Credit
    • Automated Past-Due Statements
    • Automated Second Past-Due Notice
    • Computer-Generated Statement with Aging Analysis
    • Computerized Past-Due Notices
    • Automated Past-Due Notice with Built-In Envelope
    • Debtor-Creditor Life Insurance
    • Collection Agency Services
    • Collection Agency Benefits
    • Choosing a Collection Agency
    • Checklist for Qualifying a Collection Agency

  8. Legal Matters and Bankruptcy
    • Libel Considerations in Credit Correspondence
    • How to Respond to Credit Inquiries
    • Debt Recovery by Lawsuit
    • Debt Recovery by Lawsuit-General Civil Procedures
    • Motions for Summary Judgment
    • Example of a Scenario in Which a Motion for Summary Judgment May Be Filed
    • Request for Preliminary Default Judgment
    • Final Judgment Upon the Default of the Debtor
    • Judgment Against Debtor
    • Citation to Gamishee
    • Interrogatories for Garnishee
    • The Federal Equal Credit Opportunity Act Notice
    • Truth in Lending Act
    • Guide for Creditors' Committee Meetings in Bankruptcy
    • Claim Against an Estate-Front
    • Claim Against an Estate-Back
    • Notice to Creditors Under Uniform Commercial Code- Bulk Transfers
    • Typical Notice of Bulk Sale
    • General Assignments
    • Bankruptcy-General Procedures
    • Chapter 11 Bankruptcy General Procedures
    • Bankruptcy First Meeting Notice
    • Bankruptcy Proof of Claim
    • Bankruptcy Notice of Hearing

Index


·  Credit and Collection Handbook
·  Credit Today's Credit & Collection Technology Buyer's Guide Version 2.0
·  The Pocket Credit Assistant
·  Credit Today 2007-2008 Salary & Job Satisfaction Survey - DOWNLOAD VERSION