Forms, letters, checklists, and sample procedures for all aspects of credit and collection management.

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Forms, letters, checklists, and sample procedures for all aspects of credit and collection management.

  1. Successful Credit Management
    • Typical Duties of the Corporate Credit Manager
    • Typical Corporate Credit Policies
    • Developing a Credit Manual
    • Topics to Be Incluced in the Credit Manual
    • Credit Department Workload
    • Typical Daily Duties of the Credit Department
    • Minimizing Lost Business
    • List of Credit-Related Reasons for Lost Business
    • Controlling Overextension of Credit
    • In-house Causes for Overextending Open Account Credit Terms
    • Tackling the Causes of Overdue Payments
    • In-house Causes for Delayed Payments
    • Categorizing Accounts
    • Describing Each Type of Account
    • The Computer System - The Credit Department's Friend
    • Typical Functions of a Credit Software
    • Automated Credit Information Systems
    • Computerized Credit Decisions
    • Credit Decisions Flow Chart
    • Order Processing Computerized Credit Decisions
    • Computerized Credit Decision Table

  2. Processing New Accounts
    • Improving Credit Investigation Techniques
    • Typical Information Gathering for Credit Investigations
    • Answering New Account Requests
    • Combined Credit Application and Guaranty
    • Obtaining Insurance Information
    • Insurance Information Questionnaire
    • Simplified Credit Application
    • Commercial Credit Application (Front)
    • Commercial Credit Application (Back)
    • Dealer Type Credit Application
    • D&B (Dun & Bradstreet Report
    • Financial Information Statement (Front)
    • Financial Information Statement (Back)
    • Requesting Updated Financial Statements, Poor Results Reported
    • Handling Retail Credit Card Request
    • Reply to Corporate Credit Card Request
    • Credit Card Application
    • Alternate Credit Card Application
    • Banking Information Request
    • Bank Reference Check
    • Request for Banking Information Form
    • Effective Telephone Techniques to Secure Bank Information
    • Using a Salesperson Credit Contact Report for Data
    • Salesperson Credit Contact Report
    • Welcoming the Potential Customer
    • Welcoming New Customer-Advice of First Order
    • New Account Processing-Reminder of Credit Terms
    • New Account Processing-Reference Requested
    • New Account Processing-Explanation of Credit Limit
    • New Account Processing--Open Account Terms Rejected

  3. Solving New Account Problems
    • Credit Refused--Open Account Possible in the Future
    • Refusing to Offer Extended Terms to a New Account
    • Limited Open Account Credit-Partial Shipment Suggested
    • No Credit Information Available-Cash Terms Required
    • Credit Rating Poor-COD Recommended
    • Missing Credit Information-Alternatives Suggested
    • Adverse Credit Report--COD Requested
    • Incomplete Information-Memo to Sales Representative
    • Communication Breakdown-Memo to Sales
    • No Response from Customer-Second Request
    • Order Released and Shipped-Additional Information Requested
    • Requesting More Data from a Reference
    • Using a Credit Report
    • Export Credit Guarantees Program

  4. Resolving Special Situations
    • Promissory Note-Payable in Installments
    • The Apology Letter
    • Promissory Notes and Personal Guaranties
    • Addressing Missed Payments on a Note
    • Completed Trade Acceptance
    • Memo to Sales Explaining a Credit Hold
    • Low Credit-Guaranty Requested
    • Individual Personal Guaranty
    • Blanket Individual Personal Guaranty
    • Limited Creditworthiness-Joint Guaranty Requested
    • Threat to Notify Guarantor of Delinquency
    • Joint Personal Guaranty
    • Blanket Joint Personal Guaranty
    • Personal Guaranty Withdrawn-Notice Sent That Credit
    • Line Is to Be Reduced or Withdrawn
    • Financing Statement-The UCC-l
    • Financing Statement-The UCC in California
    • Request for Information on Assignments or Liens-UCC-ll
    • Confirmation Request Using Business Reply Envelopes
    • Accounts Receivable Confirmation Request
    • Request for Invitation for a Credit Visit
    • Requesting Financial Statements
    • Application and Agreement for Establishing an Irrevocable Letter of Credit
    • Prepayment Considerations
    • Consignment Considerations
    • Former Employee Loan Collection

  5. Collection Letters That Collect
    • Collecting on Small, Skipped Invoices
    • Establishing a Dialogue with a Delinquent Customer
    • Collection Letter-First Sale to New Account Gone Past Due
    • Request for Financial Statements
    • Past-Due Account-Alternate First Request 1
    • Past-Due Account-Alternate First Request 2
    • Past-Due Account-Alternate First Request 3
    • Past-Due Account-Alternate First Request 4
    • Past-Due Account-Alternate First Request 5
    • Past-Due Account-Alternate First Request 6
    • Past-Due Account-Alternate First Request 7
    • Past-Due Account-Alternate First Request 8
    • Past-Due Account-Alternate First Request 9
    • Past-Due Account-Alternate First Request 10
    • Past-Due Account-Alternate First Request 11
    • Past-Due Account-Alternate First Request 12
    • Past-Due Account-Alternate First Request 13
    • Past-Due Account-Alternate First Request-Mailgram
    • Account-Alternate First Request-Past Due with Missed Discount
    • Alternate First Request-Reminder of Credit Terms
    • Past-Due Account-Alternate Second Request 1
    • Past-Due Account-Alternate Second Request 2
    • Past-Due Account-Alternate Second Request 3
    • Past-Due Account-Alternate Second Request 4
    • Past-Due Account-Alternate Second Request 5
    • Past-Due Account-Alternate Second Request 6
    • Past-Due Account-Alternate Second Request 7
    • Past-Due Account-Alternate Second Request 8
    • Past-Due Account-Alternate Second Request 9
    • Past-Due Account-Alternate Second Request 10
    • Past-Due Account-Alternate Second Request 11
    • Past-Due Account-Alternate Second Request 12
    • Past-Due Account-Alternate Second Request 13
    • Past-Due Account-Alternate Second Request 14
    • Past-Due Account-Alternate Second Request 15
    • Past-Due Account-Alternate Second Request 16
    • Past-Due Account-Alternate Second Request 17
    • Past-Due Account-Alternate Second Request-Mailgram
    • Past-Due Account-Alternate Second Request-Telex
    • Past-Due Account-Alternate Third Request 1
    • Past-Due Account-Alternate Third Request 2
    • Past-Due Account-Alternate Third Request 3
    • Past-Due Account-Alternate Third Request 4
    • Past-Due Account-Alternate Third Request 5
    • Past-Due Account-Alternate Third Request 6
    • Past-Due Account-Alternate Third Request 7
    • Past-Due Account-Alternate Third Request 8
    • Past-Due Account-Alternate Third Request 9
    • Past-Due Account-Alternate Third Request 10
    • Past-Due Account-Alternate Third Request 11
    • Past-Due Account-Alternate Third Request 12
    • Past-Due Account-Alternate Third Request 13
    • Past-Due Account-Alternate Third Request 14
    • Past-Due Account-Alternate Third Request-Mailgram
    • Delinquent Account-Alternate Final Demand 1
    • Delinquent Account-Alternate Final Demand 2
    • Delinquent Account-Alternate Final Demand 3
    • Delinquent Account-Alternate Final Demand 4
    • Delinquent Account-Alternate Final Demand 5
    • Letter to Be Sent before Placing with an Attorney

  6. Other Effective Credit Letters
    • Collection Communication Checklist
    • Explanation of Incorrect Credit Deduction
    • Declining a Request for Credit Limit Increase-Increase Is Unnecessary
    • Partial Payment Received-No Explanation
    • Refusal to Increase Credit
    • Moratorium Denied, Partial Payment Requested
    • Moratorium on Payment Denied, Partial Payment Requested
    • Delinquent Account-Installment Payment Plan Approved
    • Long Installment Plan Rejected
    • Letter to Attorney Turning Over an Account
    • Letter Rejecting a Settlement Offer
    • Follow-Up Letter to an Attorney
    • Counterclaim Denied-Attorney Letter
    • Information Letter to a Credit Guarantor
    • NSF Check Put in for Second Presentment
    • NSF Check Put in for Bank Collection
    • NSF Check Handling
    • How to Handle Two NSF Checks
    • Request for a Replacement Check
    • Alternative Request for Replacement Check
    • Letter Addressing a Series of Lost Checks
    • Customer Inquiry-Proof of Delivery
    • Restrictive Endorsements
    • Customer Makes Frequent Request for Proof of Delivery
    • Skipped Invoice-Old Invoice Overlooked
    • Letter Appealing to Mutual Interest in Releasing an Order
    • Clearing On-Account Payments
    • Old Credit Balance-Suggest Ordering
    • Approving a Request for a Monthly Statement
    • Denying Request for End-of-Month Terms
    • Customer Seeks to Reinterpret the Cash Discount Terms
    • Letter Recommending Discounting to Slow Paying Account
    • Unearned Discounts Disallowed
    • Unjustified Discount Allowed
    • Unearned Cash Discount-Disputed Invoice
    • Second Letter Regarding Unearned Cash Discounts Taken
    • Accepting an Unearned Cash Discount
    • Requesting an Explanation for a Decision Not to Discount
    • Extended Terms Rescinded
    • Order Received Prior to Receipt of Credit Application
    • Unacceptable Purchase Order Terms
    • New Order Approved for Marginal Account
    • Written Warning to an Irregular Paying Account
    • Order Shipped Despite Arrears
    • Order Held Pending Settlement
    • No Commitment Received-Involuntary Bankruptcy Filing Contemplated
    • Questions to Ask before Hiring a Professional to Represent the Unsecured Creditor's Committee
    • Confirmation of Verbal Commitment
    • Reminder of Promise Possibly Broken
    • Prior Problem Account Seeks Open Account Terms
    • New Account Opened-Some Restrictions Applied
    • Poor History Account-Try COD Terms
    • Foreign Account Needs Open Account Terms
    • Request to Reopen an Account--Old Item Must Be Settled First
    • Inactive Account Seeks to Reestablish Open Account
    • Poor History Account-Alternative Suggested
    • Poor Risk Account-Alternative Sought to Minimize Credit Risk
    • COD Customer Switched to Open Account Terms
    • Marginal Account Requests Terms Be Reestablished
    • Denying a Request for Larger Credit Limit
    • Collection Letters for Credit Cards
    • Delinquent Corporate Credit Card Accounts
    • Reviewing a Request for Larger Credit Limit
    • Negative Credit Decision Communicated-Customer Misunderstood
    • How to Respond to a "We Have Cash Flow Problems" Letter

  7. Managing Slow Paying Accounts
    • Suggestion to Establish a Different Type of Business Relationship
    • Automated Notice of Partial Payment
    • Past-Due Notice Card Inserts
    • Past-Due Account-Alternative Card Method
    • Form Collection Letters
    • Past-Due Account Statement Labels
    • Humorous Past-Due Account Statement Labels
    • Application for Commercial Credit
    • Automated Past-Due Statements
    • Automated Second Past-Due Notice
    • Computer-Generated Statement with Aging Analysis
    • Computerized Past-Due Notices
    • Automated Past-Due Notice with Built-In Envelope
    • Debtor-Creditor Life Insurance
    • Collection Agency Services
    • Collection Agency Benefits
    • Choosing a Collection Agency
    • Checklist for Qualifying a Collection Agency

  8. Legal Matters and Bankruptcy
    • Libel Considerations in Credit Correspondence
    • How to Respond to Credit Inquiries
    • Debt Recovery by Lawsuit
    • Debt Recovery by Lawsuit-General Civil Procedures
    • Motions for Summary Judgment
    • Example of a Scenario in Which a Motion for Summary Judgment May Be Filed
    • Request for Preliminary Default Judgment
    • Final Judgment Upon the Default of the Debtor
    • Judgment Against Debtor
    • Citation to Gamishee
    • Interrogatories for Garnishee
    • The Federal Equal Credit Opportunity Act Notice
    • Truth in Lending Act
    • Guide for Creditors' Committee Meetings in Bankruptcy
    • Claim Against an Estate-Front
    • Claim Against an Estate-Back
    • Notice to Creditors Under Uniform Commercial Code- Bulk Transfers
    • Typical Notice of Bulk Sale
    • General Assignments
    • Bankruptcy-General Procedures
    • Chapter 11 Bankruptcy General Procedures
    • Bankruptcy First Meeting Notice
    • Bankruptcy Proof of Claim
    • Bankruptcy Notice of Hearing

Index