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Credit & Collection Technology Buyer's Guide - Complete Table of Contents
Credit and Collection Technology Buyer’s Guide
I. Introduction 5
About This Guide 5
The Questionnaire 6
A Note of Thanks to the Participants 7
How to Participate in the Next Buyer's Guide 7II. Credit & Collection Technology Universe Overview 11
Chart 1: The Credit & Collection Technology Universe 11
Table 1: The Order-to-Cash Technology Universe 12 III. Before You Go Shopping: 13
Ten Tips to Help You Get Off on the Right Foot 13
- First, Clean Up Your A/R Data 13
- Don't Assume a Single Vendor is the Best Solution 14
- Recognize That Your Processes Will Change 14
- Be Prepared to Address Organizational Issues 15
- Identify Your Weakest Links 16
- Rank Your Automation Opportunities 16
- Put Together a Business Case 17
- Get Top Management Support 17
- Designate a Project Manager 18
- Build a Team 18
IV. The Vendor Selection Process 19
- Step 1: Create a Budget and Timeline 19
- Step 2: Build or Buy 20
Table 2: Buy vs. Build 21
- Step 3: Installed or ASP 22
Table 3: Installed vs. ASP Software – Pros & Cons 23
- Step 4: All-in-One or Best-of-Breed 23
Table 4: All-in-One vs. Best-of-Breed 25
- Step 5: Narrow Down Your Options 25
- Step 6: Create an RFP 26
- Step 7: Making the Final Decision 28
Table 5: Software Evaluation - Final Checklist 28
V. Vendor Comparison Charts in 6 Functional Areas 29
- Application Processing & Risk Evaluation Tools 30
Table 6 - Application Processing & Data Gathering 32
Table 7 - Risk Management & Scoring Tools 34 - Collection Tools 36
Table 8 – Collection Tools - Strategy & Workflow Tools 39
Table 9 – Collector Productivity Tools 41
Table 10 – Reporting/Management Tools 43 - Deduction & Dispute Management 45
Table 11 - Deduction & Dispute Management 47 - Invoice Accuracy 49
Table 12 – Invoice Accuracy Tools – Dispute Prevention 51 - Remittance Processing 53
Table 13 - Remittance Processing 55 - Reporting & Analytics 57
Table 14 – Reporting & Analytics 59
VI. Vendor Overviews 61 9ci, Inc. 63
Aceva Technologies 65
Arch Development Corp. 67
AvantGARD GETPAID Corporation 69
CForia Software 71
CGI-AMS 73
Chargeback Support Group 75
C/LECT Consulting Inc. 77
Columbia Ultimate 79
Comtech Systems Inc. 81
Comtronic Systems, LLC 83
Credentrust Software, Inc. 85
Credit & Management Systems, Inc. 87
Credit Strategy, Inc. 89
CR Software, Inc. 91
ECredit 93
EFinance Corporation 95
EMagia Corporation 97
Experian 101
Experian-Scorex 103
EZBackoffice Inc. 105
Fair Isaac 107
Financial Risk Analysis Inc. 109
Global Visions Solutions 111
I-Many 113
Investortools, Inc. 115
LiveCapital (now owned by D&B) 117
Microbilt Corporation 119
NMC Technologies 121
Nortridge Software 123
Ontario Systems 125
Oracle 127
PAR3 Communications 129
PredictiveMetrics, Inc. 133
Receivable Management Services 135
Sceris, Inc. 137
SedTec, LLC 139
Spectrum-Prime Solutions LP 141
Synectics Group, Inc. 143
Vision Software Solutions 145 VII. Who Uses Whom - Tech References For 70 Major Organizations Named 147 VIII. Who Uses Whom - Sorted by Vendor 149 IX. About Us 151
- About the Author 151
- About Credit Today 151
- Appendix A: Portfolio Analysis Spreadsheet 153
- Appendix B: Pull-Out Version of the Questionnaire 154
- Appendix C: If You Need a Consultant 161
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