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Our Subscribers Say...
Credit Today's Resource Directory and their online e-mail forum (ListServ) provide information on almost any credit-related topic you can think of. It is a great way to exchange information with other credit professionals. As the saying goes, "You don't know what you don't know."
- Scott Goen,
Credit Manager, Big Lots Stores, Inc., Wholesale Division
"We've recently started using the ListServ tool within Credit Today. This is phenomenal and powerful forum for gaining immediate feedback, ideas, and suggestions, relative to any credit topic under the sun, all in a real-time e-mail format."
-Javier Vela, Senior Credit Manager, Global Credit Services, JDA Software Group Inc.
"Being a part of the Credit Today online community is like having the expertise of hundreds of credit managers at your fingertips. These credit execs are willing to help you solve topical business issues as they arise. In the current environment of ever increasing competing priorities which reduce our opportunities to meet peers out of the office face-to-face, this is the most valuable tool you can have on your desktop! It's important that we have a mechanism to reach out to our counterparts quickly to exchange knowledge as well as to stay on top of industry trends."
- Victoria Artis, Director of Customer Financial Services, Pfizer, Inc.
"Over the last 10 years I've seen Credit Today evolve from a monthly credit publication into a quality source of information and guidance for the B2B credit community. The website, with its user friendly form downloads, will take you from examples of new account credit applications to bankruptcy forms and everything in between.
The Credit Today ListServ has become the pre-imminent online forum, providing an opportunity for discussion and comments (and occasional humor) from an impressive list of credit professionals."
David Dungan, Director of Credit
Justin Brands, Inc. (A Berkshire Hathaway company)
Fort Worth, Texas
"There are numerous credit periodicals available to the credit professional today. How good is Credit Today? Is it relevant? I always have to read it late, or online because my credit analysts want to read it the minute it comes in. When my staff wants to read a publication before I have a chance to read it then something is working in that publication. We have cancelled our other subscriptions. When you have the best you do not need the rest."
Ron Woods
Corporate Credit Manager-World Wide
Thales Navigation, Inc.
"The newsletter, coupled with the website and the ListServ, are to us, more valuable than any other credit publication, bar none. I try to use at least one article out of each newsletter for departmental training/discussion sessions."
D. Mark Constantine
Corporate Credit Mgr
Fulton Paper Company
"I love Credit Today and read every issue cover to cover. For me, the greatest perk of a subscription is ListServ. I believe Credit Today's ListServ members may be the most knowledgeable Credit brain trust in existence today. I have saved and categorized hundreds of contributions on a wide variety of topics which I refer to often. It's an easy and cost effective way to network and learn."
Doug M. Thomas
Kimberly-Clark Customer Financial Services |
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Leadership Profile: Scott Goen
Scott Goen
Credit Manager, Big Lots Stores, Inc., Wholesale Division, Columbus, OH
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Credit Philosophy:Be Proactive, Network and Follow up. My mentor taught me early on in my credit career that you generate better results by being proactive. He also taught that strong leaders build networks and utilize the networks to strengthen their skills and knowledge (i.e., NACM, Industry Groups, Credit Today's email forum, etc). Dealing with a global customer base, it is critical to establish credit risk classes for each customer and then ensure that timely follow-up reviews are completed and risk classes updated. Understanding the risk level of your AR at all times allows you to determine when to accept or reduce risk and still provide proactive support in achieving your department and company's goals. Being proactive doesn't stop with Credit. Make sure you become an active partner with sales and management. Be proactive in your communications and take steps to prevent reactionary situations. Personal
- Resides in Columbus, Ohio
- Married 35 years and have known my wife 51 of my 56 years.
- 2 Children, 3 Grandchildren
Career Highlights
- Credit Manager, Big Lots Stores, Inc/ Wholesale Division, 2001-present
- AR, Collections, Credit and Process Flow Consultant, GSG Consulting, 2000-present
- Started up a health and wellness business partner• ship, Wellness Tech International, 1999-present
- Director of Credit and Collections, CoreComm, 1997-1999
- Vice President of Operations, American Collection Systems, 1995-1997
Interests & Hobbies
- Health and wellness
- Travel
- Investing
- Working with people to help improve their quality of life
- Speaker
Professional
- Member of the NA CM Great Lakes Region Central Ohio Planning Committee
- NACM-Ohio Credit Executive of the Year
- Chair of the Central Ohio NA CM-Ohio Planning Committee
- Board of Directors for NA CM-Ohio, including Chair of Budget Committee and Chair of Compensation Review Committee
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This month's topic: Credit Card Usage
Click here to participate!
We're examining:
- What percentage of credit departments are currently accepting credit cards
- What percentage of sales are paid via credit card
- The various ways by which credit cards can be accepted (phone, web interface, etc.)
- Which merchant accounts are most popular
- What discount rates are being charged
- Lessons-learned when setting up an account
- ... and much more!
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September 2010
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Webinars
