Scott Goen Credit Manager, Big Lots Stores, Inc., Wholesale Division, Columbus, OH

Credit Philosophy:

Be Proactive, Network and Follow up.

My mentor taught me early on in my credit career that you generate better results by being proactive. He also taught that strong leaders build networks and utilize the networks to strengthen their skills and knowledge (i.e., NACM, Industry Groups, Credit Today's email forum, etc). Dealing with a global customer base, it is critical to establish credit risk classes for each customer and then ensure that timely follow-up reviews are completed and risk classes updated. Understanding the risk level of your AR at all times allows you to determine when to accept or reduce risk and still provide proactive support in achieving your department and company's goals. Being proactive doesn't stop with Credit. Make sure you become an active partner with sales and management. Be proactive in your communications and take steps to prevent reactionary situations.

Personal

• Resides in Columbus, Ohio

• Married 35 years and have known my wife 51 of my 56 years.

• 2 Children, 3 Grandchildren

Career Highlights

• Credit Manager, Big Lots Stores, Inc/ Wholesale Division, 2001-present

• AR, Collections, Credit and Process Flow Consultant, GSG Consulting, 2000-present

• Started up a health and wellness business partner• ship, Wellness Tech International, 1999-present

• Director of Credit and Collections, CoreComm, 1997-1999

• Vice President of Operations, American Collection Systems, 1995-1997

Interests & Hobbies

• Health and wellness

• Travel

• Investing

• Working with people to help improve their quality of life

• Speaker

Professional

• Member of the NA CM Great Lakes Region Central Ohio Planning Committee

• NACM-Ohio Credit Executive of the Year

• Chair of the Central Ohio NA CM-Ohio Planning Committee

• Board of Directors for NA CM-Ohio, including Chair of Budget Committee and Chair of Compensation Review Committee