Are you and/or your staff productive in your collection efforts?

Here's a handy checklist to help you answer that question! Use this to see where you stand and to look for improvement opportunities.

Organizational and Time Management Skills Necessary to be a Successful Collector
PASS	FAIL	Key Element
		Stay focused on collections.
		Conquer the clutter on your desk.
		Keep supplies on hand.
		Eliminate distractions, including co-workers who prefer to talk rather than to work. If necessary, ask privately to be moved.
		Schedule the toughest calls first.
		Eliminate wasted work. Example: Don't leave messages the customer is going to ignore anyway… call them back later in the day after you find out when they will be returning to their desk.
		Save low value added work for the end of the day.
		Use the 80/20 rule. 20% of your customers represent 80% your collections. Remember that and plan your calls and your time accordingly. Worry about the other 80% of your customers after you have called and received commitments from the 20% that represent most of the money owed.
		Find a role model and pattern your calls and your style and your work ethic after them

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Most Helpful Customer Comments

4 of 4 people found the following comment helpful:

Organizational and Time Management, January 27, 2012

By dkissel - See all my comments

I agree with all of these with the exception of one. I think you need to leave the msg regardless of whether they ignore it. They know you're calling. I also think you need to add one; Always familiarize yourself with the acct; person you're calling, invoices involved; any product issues etc before you make the call. That stops stuttering and stammering when the customer thows something you're not prepared to answer. That may require a call back & this could be your one and only time you get them on the phone.

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