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Our Subscribers Say...
I think Credit Today is fantastic. You cover many practical topics in the credit field that I use regularly. Just one recent example—a conversation on the ListServ about preferential payments—gave me tips that I used in an actual case. The specific information I picked up from this one discussion saved me $10,000, enough to cover my membership for many years!
- Steve Savino
Manager of Credit & Collections, ASSA Abloy Americas Division, New Haven, CT
Credit Today's Resource Directory and their online e-mail forum (ListServ) provide information on almost any credit-related topic you can think of. It is a great way to exchange information with other credit professionals. As the saying goes, "You don't know what you don't know."
- Scott Goen,
Credit Manager, Big Lots Stores, Inc., Wholesale Division
"We've recently started using the ListServ tool within Credit Today. This is phenomenal and powerful forum for gaining immediate feedback, ideas, and suggestions, relative to any credit topic under the sun, all in a real-time e-mail format."
-Javier Vela, Senior Credit Manager, Global Credit Services, JDA Software Group Inc.
"Being a part of the Credit Today online community is like having the expertise of hundreds of credit managers at your fingertips. These credit execs are willing to help you solve topical business issues as they arise. In the current environment of ever increasing competing priorities which reduce our opportunities to meet peers out of the office face-to-face, this is the most valuable tool you can have on your desktop! It's important that we have a mechanism to reach out to our counterparts quickly to exchange knowledge as well as to stay on top of industry trends."
- Victoria Artis, Director of Customer Financial Services, Pfizer, Inc.
"Over the last 10 years I've seen Credit Today evolve from a monthly credit publication into a quality source of information and guidance for the B2B credit community. The website, with its user friendly form downloads, will take you from examples of new account credit applications to bankruptcy forms and everything in between.
The Credit Today ListServ has become the pre-imminent online forum, providing an opportunity for discussion and comments (and occasional humor) from an impressive list of credit professionals."
David Dungan, Director of Credit
Justin Brands, Inc. (A Berkshire Hathaway company)
Fort Worth, Texas
"There are numerous credit periodicals available to the credit professional today. How good is Credit Today? Is it relevant? I always have to read it late, or online because my credit analysts want to read it the minute it comes in. When my staff wants to read a publication before I have a chance to read it then something is working in that publication. We have cancelled our other subscriptions. When you have the best you do not need the rest."
Ron Woods
Corporate Credit Manager-World Wide
Thales Navigation, Inc.
"The newsletter, coupled with the website and the ListServ, are to us, more valuable than any other credit publication, bar none. I try to use at least one article out of each newsletter for departmental training/discussion sessions."
D. Mark Constantine
Corporate Credit Mgr
Fulton Paper Company
"I love Credit Today and read every issue cover to cover. For me, the greatest perk of a subscription is ListServ. I believe Credit Today's ListServ members may be the most knowledgeable Credit brain trust in existence today. I have saved and categorized hundreds of contributions on a wide variety of topics which I refer to often. It's an easy and cost effective way to network and learn."
Doug M. Thomas
Kimberly-Clark Customer Financial Services |
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Getting Good Service
By Peggy Morrow
Are you fed up with the poor service you seem to experience everywhere? Especially during holiday season, it can be a real hassle just to get people to take your money. Well, have you ever considered that you may be part of the problem? Here are some tactics you can use to get better service.
- Be sure to treat the service provider as a person-not an obstacle that is in your way. Avoid grumpy body language. Be friendly and approach them with a smile, not a scowl.
- If you are there to complain about something or have a problem, I find that saying, "I really need your help," is a good way to start. Most people will respond positively to that because it makes them feel worthwhile when they are able to help someone.
- State your problem in a controlled, even-tempered manner. Above all, don't raise your voice or yell at anyone. That will get you nowhere.
- Be very clear about what you want out of the encounter. Do you want your money back or an apology? All too often, all customers really want to do is complain to someone and get their anger out. I repeat, that will get you nowhere.
- When applicable, assure the customer service provider that you know it is not their fault but that you are very upset about the situation.
- In non-complaint situations, try to develop some rapport with the employee. "Wow, it's really busy in here today. They should get you more help!" Smile. Compliment the employee on their knowledge, helpfulness, dress, or grooming. Life is an echo?you get back what you send out.
- And stay off your smart phone! It is so rude to expect someone to serve or help you when your attention is elsewhere. It sends a very negative message to the service provider and says that you feel they are just someone there to serve your needs. And that leads to rude service.
Of course, not all of these work all the time, but I have found that most of the time they do. I hope you have a wonderful holiday season and New Year! Peggy Morrow is the president of Morrow & Associates in Houston, TX, and the author of four books and other learning tools on customer service, customer loyalty, teams and communications skills. She also writes a bi monthly customer service column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com. She can be reached at peggy @ peggymorrow.com or www.peggymorrow.com.
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Credit Groups 2012
Wonder What the ROI is on Credit Groups?
Find out here...
It's been 4 years since our original ground-breaking survey on credit groups and we're revisiting this most important topic. Among other topics, we're investigating:
- What are the top services being offered by credit groups
- How much credit groups cost
- What the value of credit group services is
- What the value of credit group services is in comparison to credit reporting services
- How data is submitted
- What percentage of credit groups reveal terms
- What percentage of credit groups share data outside the credit group
And much more...
Click here to participate!
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Webinars