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Deductions Today
Problems With Deductions?

Deductions are growing worse all the time. In fact, at many companies, deductions are more significant risks than bad debts. Here you'll find solutions to help you cope with this big problem and save tens, if not hundreds, of thousands dollars for your company. Learn the top 5 causes of deductions, how to reduce unearned discount deductions, how to resolve post-audit claims, and how to read routing guides and compliance manuals for fun and profit!

Here's How You Can Take Advantage of Pre-Deduction Notification Information
By Jessica Butler
In the November 2007 issue of Credit Today, I wrote about how pre-deduction notification information ("pre-notifications") provided by more and more retailers can help vendors avoid deductions. In th . . .  keep reading
Pre-Deduction Notification Information Can Help You Avoid Deductions
By Jessica Butler
More and more retailers are providing vendors with Pre-Deduction Notifications ("Pre-Notifications") or information on violations and errors received (at least seven days) before an actual deduction i . . .  keep reading
Deduction and Dispute Best Practices: Thirteen Best Practice Steps To Implement
Deduction and dispute handling is a critical receivables management function. Not managed properly, deductions can sap credit department productivity and severely dampen performance. The problem stem . . .  keep reading
Oracle Digs in on Deductions: Some Compelling Facts & Why They’re Here to Stay
Oracle, which in the process of developing the credit and A/R module of its ERP software, has thought through the deduction problem faced in most credit departments and come up with some insights all . . .  keep reading
Deduction Problems? Here’s What You Should Know About the Most Enlightened Approach of All – Technology to Help You Invoice Right the First Time!
Credit and Collection Technology Buyer’s Guide
Deduction Problems? Here’s What You Should Know About the Most Enlightened Approach of All – Technology to Help You Invoice Right the First Time! Deductions have long been the bane of many, if not most credit execs. Until recently, most efforts have focused on more efficient ways to clean up the deduction mess that credit departments inherit. But of course, the best solution is to track down the original cause of the deductions and stop them before they occur. Today, several types of products have evolved that proactively address the related issues of invoice accuracy and dispute prevention. While deduction and dispute management software products address the issue after-the-fact by providing workflow and tracking, invoice accuracy and dispute prevention solutions are focused on eliminating the problem before it occurs with accurate billing. . . .  keep reading
Deductions Prevention Comes of Age
March 1, 2005, By Sanjay Srivastava
Deductions Prevention Comes of Age Deductions, or charge backs, can be a normal part of doing business. Rebates, co-op advertising, mark-down allowances–these are part-and-parcel of selling into a competitive environment. But too often, deductions are a way of leaving money on the table. Pricing and product configuration errors, over- or under-shipments, unearned promotional discounts, unauthorized free or expedited shipping–these are examples of unnecessary deductions that erode margins and your company’s ability to be competitive. . . .  keep reading
Negotiation Basics for Deductions & Chargebacks: How to get the other person to see things your way
October 1, 2004, By Jessica Butler
Negotiation Basics for Deductions & Chargebacks: How to get the other person to see things your way Have you ever thought about how much of your life is spent negotiating? If you are like most people, probably not. Do you realize that every time you are having a conversation with someone who has a different point of view or a different opinion than you, you are actually negotiating with them? And it is not only in business situations, but all conversations with children, spouses, family and friends as well. . . .  keep reading
Eight Keys to Winning the Deduction Battle
Eight Keys to Winning the Deduction Battle No matter how you look at it, deductions are a pain in the neck. But while fighting deductions can seem a lonely battle, that needn't be the case. Industry groups that focus on deduction management and prevention provide credit pros with a forum for exchanging practical ideas that when implemented can have a positive impact on your organization. . . .  keep reading

Yes, Maybe We Really Have Turned the Corner on Deductions
September 1, 2004
Yes, Maybe We Really Have Turned the Corner on Deductions Following the release of our Salary Survey data last month, we received a call from a subscriber wondering about our data that showed an overall reduction in time spent by credit departments on deductions. This credit exec, from a consumer products company, is battling deductions on a scale as big as ever, and says he sees no sign of slowing down. He also checked in with an outsourcer friend, who confirmed that their clients were still having significant problems with deductions. . . .  keep reading
There Are Some Good Reasons for Deductions to Rise at the End of the Year
March 1, 2004
There’s still lots of suspicion out there about the intentions of some customers with regard to deductions, but precious little evidence that customers are using deductions at year-end to artificially . . .  keep reading
It Takes a Team to Fight Customer Deductions
The prospect of substantial new sales to a retail chain with a track record of aggressive deduction taking is the type of nightmare credit pros wish they could avoid. In this case, the account was alr . . .  keep reading
Defeating Post-Audit Deductions–8 Weapons for Your Post-Audit Arsenal
November 1, 2003
Nothing can turn a good day bad faster than the receipt of a post-audit deduction from a large customer. Not only does it usually amount to a large deduction against current invoices, but it will also . . .  keep reading
Monthly Survey: Your Advice on Preference Claims–Resist Them!
October 1, 2003
We knew it was standard operating procedure to contest preference claims, but we had no idea how successful credit execs – well, at least, Credit Today readers – have been. The vast maj . . .  keep reading
Even Worse Than Channel Stuffing: "Bill and Hold"
"Bill and hold" is a similar concept to channel stuffing, but it's even worse, says one credit exec. When you bill and hold, the product doesn't even go out the door. "I've seen thi . . .  keep reading
ListServ Today: Don’t Let Your Brokers Handle Deduction Backup for You!
July 1, 2003
The Credit Today ListServ continues to grow as an online forum for questions, problem-solving, and occasional debate for top credit execs. On nearly a daily basis, credit execs help each other with so . . .  keep reading
Three Clauses to Look for in Vendor Agreements: Do You Read Your Vendor Agreements? Why One Senior Credit Exec Does It Himself
Like many others that sell into the retail market, Sony Music Distribution's biggest headache right now is claims management. Their return rate now is in the low 20 percent range, a little higher than . . .  keep reading
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