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Home | HR Issues Today Search 
Budgets Are Tight! HR Issues Today
HR Resources For Credit Execs

To move ahead in business, you must be skilled at dealing with people.

Whenever we poll our Members about what their biggest problems are, people-related issues - more than DSO or bankruptcies or credit risk - are always at the top of the list! So one of our goals is to continuously bring our Members the best thinking anywhere to help succesfully manage the people issues in the credit field.

Here you'll learn what's working and what's not from those in the trenches, as well as hard data from our benchmarking surveys, including our industry-leading Salary & Job Satisfaction Survey.

Ensure that all members of your credit department work to their potential... Resources you'll find here: Everything you'll need to know about motivating your staff, the role of incentives, interviewing and hiring, downsizing, managing bosses, staffing and pay issues.

Managing Your Time
Time is your scarcest resource. Don't schedule your time--budget it. Here are a few tips on successful time management: Use the "4-F" method for handling paperwork: File it. Find someone to delegate it to. Forget it (trash it). Finish it. . . . keep reading
Staff Benchmarking Survey Completed: Pressure on Staffing Continues in Economic Crisis
The most significant finding in Credit Today's just-completed 2010 Staff Benchmarking Survey is a quantification of something you probably already recognize -- that credit departments h . . . keep reading
Overall, Salaries Are Not Increasing, But Experts See Pockets of Strength in Credit This Year
After a year when 66 percent of senior business managers received either no increase in their pay or a salary reduction, 2010 is looking at least a little more promising. More than half (54%) of companies that froze salaries in 2009 are planning a th . . . keep reading
Collection Software: Larger Firms Biggest Beneficiaries: Staff Benchmarking Survey, Part 4
Overall, roughly 10 percent of all firms are using collection software. Among manufacturers, consumer goods firms are more than twice as likely as industrial firms to be using collection software solutions to enhance productivity, presumably because . . . keep reading
Managing Transition
There are very few credit professionals who can get through their careers without going through at least one significant change in employment. Quite often, these changes involve changes in employers--moving from one company to another. In other cases . . . keep reading
A Plan for Job Success
The first step in making sure you are meeting the training needs of your collection employees is to conduct a job analysis. A survey of present and previous employees should be included in such analysis to determine what skills and attributes are nec . . . keep reading
Credit Execs Report Biggest Challenges Over Next 12 Months: Staff Benchmarking Survey, Part 2
In addition to seeking specific data on staffing levels and efficiency strategies, the survey also explored how people are coping in general with staffing issues. One question in the survey asked respondents what, from a staff perspective, their b . . . keep reading
Six Career Killers
Experienced credit professionals understand that they should strive to build and maintain strong professional relationships with their direct supervisors. Businesses are pyramid shaped hierarchies, which become exceptionally narrow closer to the top. . . . keep reading
Six Foolproof Ways to Boost Your Career
When gearing up for a promotion, there are some specific things you can do to advance your candidacy. Here are six steps you can take to help achieve your career objectives. script type="text/javascript" src="http://forms.aweber.com/form/08/2100 . . . keep reading
Prepare Yourself for a Successful New Year: A Twelve-Step Plan For Improving Yourself in 2010
With every New Year come resolutions, and all the jokes about how we don't keep them. Even so, the dawn of a new year, and in this case a new decade, should give us pause to reflect on where we have been and where we are going. With this in mind, we . . . keep reading
8 Tips to to Help Jump Start Your Written Communications
Credit staffers who are top performers and who get ahead know how important it is to write memos, reports, etc., that are clear and concise. Here are some ideas for improving your writing skills: 1. Selecting a style. To start, ask y . . . keep reading
Taking Over Someone's Job Requires More Than You'd Think
"Hello, may I speak to Mary Sarnoff, please?" said John Webber, credit staffer for Smith's Department Store. "This is Mary," Mrs. Sarnoff replied. "Hi, this is John Webber, from Smith's Department Store. I've taken over your account from Sandra . . . keep reading
News Tasks, New Approaches
One sign of competent, highly respected credit staffers is that they are given greater responsibilities. If you have been given a greater role to play in your department, you can prove that your boss has made the right decision if you keep these p . . . keep reading
How to Prioritize Tasks to Relieve Stress
When memos pile up, reports are due, the in-basket is full, and the phone is ringing, it's easy to become overwhelmed and lose track of what should be done first. Prioritizing tasks will relieve stress. Take a few minutes to organize. It will give yo . . . keep reading
How Well Do You Listen?
The French philosopher Albert Camus once observed: "Great ideas come into the world as gently as doves. Perhaps then, if we listen attentively, we shall hear amid the uproar of empires and nations a faint flutter of wings, the gentle stirring of life . . . keep reading
Be Your Best - Get People to Work With You
You know the story--flies and honey. The nicer you are, the more likely it is that people will work with you to pay their debts. But this doesn't mean you need to be saccharine sweet. It simply means you treat debtors as individuals--not just overdue . . . keep reading
Work With Customer Service And Everyone Wins
The credit department may not have control over how the company's customer service department processes orders, but a cooperative relationship between Credit and Customer Service can help both departments achieve greater productivity, efficiency, cus . . . keep reading
Breathe and Back Away - Tools to Help You Cope With Stress
There's no denying it--credit and collection is a stressful business. There's pressure to improve customer relations and there's pressure to collect delinquent accounts. Sometimes the pressures make you feel as though you could explode. Your day-t . . . keep reading
Sometimes a Team, Sometimes a Contest
Credit/Sales teamwork has become a bona fide mantra in credit management, but in any poll on its value and effectiveness list Troy Anglin as a skeptic. "If a salesman is honest and above board, we have a team," says the veteran credit manager of . . . keep reading
Six People Principles That Every Credit Manager Needs to Understand: Part Two
4. Unengaged Employees Don't Engender Engaged Customers Because the customer experience is entirely dependent on how employees treat customers, the place to start improving customer satisfaction is with your employees. As Walt Disney obs . . . keep reading
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 This Month's Survey
This month's topic: Processing of Credit Applications

Click here to participate! We're examining:
  • What information is being captured on credit applications
  • What additional information is being requested during the credit app process (such as personal guarantees, financial statements, resale certificates, etc.)
  • What the primary challenges are relative to the processing of credit apps
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