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Our Subscribers Say...
I think Credit Today is fantastic. You cover many practical topics in the credit field that I use regularly. Just one recent example—a conversation on the ListServ about preferential payments—gave me tips that I used in an actual case. The specific information I picked up from this one discussion saved me $10,000, enough to cover my membership for many years!
- Steve Savino
Manager of Credit & Collections, ASSA Abloy Americas Division, New Haven, CT
Credit Today's Resource Directory and their online e-mail forum (ListServ) provide information on almost any credit-related topic you can think of. It is a great way to exchange information with other credit professionals. As the saying goes, "You don't know what you don't know."
- Scott Goen,
Credit Manager, Big Lots Stores, Inc., Wholesale Division
"We've recently started using the ListServ tool within Credit Today. This is phenomenal and powerful forum for gaining immediate feedback, ideas, and suggestions, relative to any credit topic under the sun, all in a real-time e-mail format."
-Javier Vela, Senior Credit Manager, Global Credit Services, JDA Software Group Inc.
"Being a part of the Credit Today online community is like having the expertise of hundreds of credit managers at your fingertips. These credit execs are willing to help you solve topical business issues as they arise. In the current environment of ever increasing competing priorities which reduce our opportunities to meet peers out of the office face-to-face, this is the most valuable tool you can have on your desktop! It's important that we have a mechanism to reach out to our counterparts quickly to exchange knowledge as well as to stay on top of industry trends."
- Victoria Artis, Director of Customer Financial Services, Pfizer, Inc.
"Over the last 10 years I've seen Credit Today evolve from a monthly credit publication into a quality source of information and guidance for the B2B credit community. The website, with its user friendly form downloads, will take you from examples of new account credit applications to bankruptcy forms and everything in between.
The Credit Today ListServ has become the pre-eminent online forum, providing an opportunity for discussion and comments (and occasional humor) from an impressive list of credit professionals."
David Dungan, Director of Credit
Justin Brands, Inc. (A Berkshire Hathaway company)
Fort Worth, Texas
"There are numerous credit periodicals available to the credit professional today. How good is Credit Today? Is it relevant? I always have to read it late, or online because my credit analysts want to read it the minute it comes in. When my staff wants to read a publication before I have a chance to read it then something is working in that publication. We have cancelled our other subscriptions. When you have the best you do not need the rest."
Ron Woods
Corporate Credit Manager-World Wide
Thales Navigation, Inc.
"The newsletter, coupled with the website and the ListServ, are to us, more valuable than any other credit publication, bar none. I try to use at least one article out of each newsletter for departmental training/discussion sessions."
D. Mark Constantine
Corporate Credit Mgr
Fulton Paper Company
"I love Credit Today and read every issue cover to cover. For me, the greatest perk of a subscription is ListServ. I believe Credit Today's ListServ members may be the most knowledgeable Credit brain trust in existence today. I have saved and categorized hundreds of contributions on a wide variety of topics which I refer to often. It's an easy and cost effective way to network and learn."
Doug M. Thomas
Kimberly-Clark Customer Financial Services |
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HR Resources For Credit Execs
To move ahead in business, you must be skilled at dealing with people. Whenever we poll our Members about what their biggest problems are, people-related issues - more than DSO or bankruptcies or credit risk - are always at the top of the list! So one of our goals is to continuously bring our Members the best thinking anywhere to help succesfully manage the people issues in the credit field. Here you'll learn what's working and what's not from those in the trenches, as well as hard data from our benchmarking surveys, including our industry-leading Salary & Job Satisfaction Survey. Ensure that all members of your credit department work to their potential... Resources you'll find here: Everything you'll need to know about motivating your staff, the role of incentives, interviewing and hiring, downsizing, managing bosses, staffing and pay issues.
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Personal Success Plan
by Peggy Morrow
Are you a positive influence in your workplace? I love the saying, "Life is an echo. You get back what you send out." Successful people send out positive messages on a routine basis. So, why do I keep hearing in my training classes about rude, difficult, unhelpful people? Resolve today to make sure you are not one of them. Try some of these techniques. . . .
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The Power of Your Image
by Peggy Morrow
I am always fascinated by the power of a person's image. Everything from the way you walk, sit, dress, and the facial expressions you emit can make an instant impression--either good or bad. I like to call it your "personal packaging," and it's an important part of your success. . . .
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Solving Payment Processing Problems Permanently with a High Performance, Cross-Functional Team
Pulling a team together to solve a cross-functional problem is standard procedure at many companies. And it's often a flop. Having more important things to do, team members often lack interest and commitment. Leaders many times lack experience in organizing meetings or driving effective change. Immediate problems may be cleared up, but root causes are left to fester. This is a company that is driven to change that course. Learn... - What this company has done to cut DSO substantially and save over $600,000 in just 9 months
- The five basic team skills required for success
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Eliminating Barriers to Customer Service
By Peggy Morrow
Why is it that some companies are able to provide great customer service while others can't? Your employees can be polite and courteous to customers but no matter how hard they try, there is always something standing in the way of your customers receiving a positive impression of your services. Ask yourself if these barriers exist at your company. They could be responsible for preventing your employees from delivering the level of service you want. . . .
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What to do About People You Dislike
By Peggy Morrow
It is totally unrealistic to think that you will like everyone, especially those in your workplace. You should not have to like someone in order to work well with them--just be able to interact with them in a professional way. But if you want to keep your job, and enjoy your job more, you do not want to be known as the employee who is difficult to get along with because you don't like someone. . . .
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Ten Dos and Don'ts for Achieving Credit Stardom
By David Schmidt
A solid work ethic is something you hope all your employees possess. A person's ability to get done what has to get done and to be a productive member of a team counts for a lot. But work ethic is only part of the picture -- on the one hand, an employee's attitude and personality also play into their ability to be a high-level performer. On the other hand, it is possible to find an underachiever with a focused work ethic. Below are ten "dos-and-don'ts" that characterize the work ethics and attitudes of star employees and how they stand out from their lesser peers. . . .
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Credit Managers You Can Be a Hero: Contribute to Your Company's Revenue and Profit Performance
Robert S. Shultz
Trade credit is major source of capital for businesses buying from other businesses in United States. During the recent recession banks have tightened borrowing requirements significantly. This has increased reliance by both the seller and the buyer on trade credit terms for the working capital needed to operate their businesses successfully. A company's ability to extend reasonable credit terms to its' customers and collect what is owed promptly has had an increasing impact on revenue and profit. The Credit Manager is responsible to ensure that the company's credit and collection objectives are met. . . .
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Conflict Management
By Peggy Morrow
The typical workplace is ripe ground for all kinds of conflicts. After all, you are working with people aren't you? Conflict can be healthy and even motivating when it brings out new thoughts and ideas. However, unresolved conflict can be like a cancer festering within the office environment. Teams can easily be damaged by allowing members to continually have pent-up frustration or anger. It can be something as simple as employees not taking their turn cleaning-up the dishes in the break room sink or leaving them there in the first place! . . .
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How Assertive Are You?
By Peggy Morrow
It's happening again! A co-worker comes to you on Friday afternoon and says, "I'm running behind on my deadline and I know you will help me out with this. It needs to be finished in 30 minutes." Suddenly, you have a fresh stack of papers on your desk. . . .
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Avoiding Procrastination
By Peggy Morrow
How are you doing with your New Year's resolutions? If you are like most people, you have lost momentum and motivation and are procrastinating. Try some of these tips to get you out of the "procrastination pit." . . .
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Planting a Culture of Service
By Peggy Morrow
As I work with companies to improve their customer service, I see that more and more are realizing that a simple training class (or even classes) is not going to do it. With today's ever-demanding customers, you must do more than "smile and be nice." It must permeate the whole culture. Here are three thoughts on how to make your customer service an integral part of corporate culture so that it becomes "baked in" and "just the way we do things around here." . . .
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Too Many Metrics?
Over the holidays, I visited with a friend who's head of sales for a big division of GE. He was relatively new to the GE culture so it took a bit of adjusting, but he's a smart and adapatable individual and he has done a great job figuring out how to . . .
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Managing Change
By Peggy Morrow
Are you experiencing any changes in your personal or professional life? Are you experiencing any frustrations associated with those changes? Of course you are. Both managers and employees experience a sense of frustration during times of change and we are now moving through times of extreme change. Think of business as if you were riding a bicycle. You either have to keep moving or you fall down. . . .
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Ten Ways to Improve AR Performance and Advance Professionally
By David Schmidt
Credit and collections is a tough profession. One day you're on top of your AR portfolio and before you know it it's all past due. Rarely does credit and collections receive recognition for something positive; too often attention comes when something has gone wrong or you question the viability of a new customer. Consequently, many executives and the managers of other corporate functions are fixated on the negative and don't understand how credit can be leveraged as a value-added member of the corporate team. . . .
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Holiday Parties
By Peggy Morrow
Tis the season to be jolly, even in the office. But remember that the holiday office party is really a business meeting in disguise. You can't let down your hair because doing so can derail your career in a hurry. I have seen this happen way too many times so I wanted to remind you of some guidelines while attending parties in any way associated with business . . .
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"The Show Must Go On!"
Do you have a "show must go on" attitude in credit? That's the motto in the theatre business when there's a setback. Wait a second, you might be saying; "All we do here is collect the money and approve credit. We're not going out in public with a show!" Well, if that's your attitude, then you definitely don't have a "show must go on" attitude. . . .
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Practical Tips For Developing Your Relationship With Sales
By Darrell Johnson, CCE
"You can't trust the salespeople. They will do or say anything to get an order released!" Have you ever heard that before? Or perhaps the flip side from the Sales perspective, "Those credit guys are only there to prevent sales; they don't want to help us at all." Unfortunately, this is a very common theme in many credit departments across the country. But things don't have to be this way. I tend to believe that this way of thinking is flawed at its core. Both departments MUST know that they are both in place to assist one another. A top-notch credit department is only as good as the level of trust it has with sales, and a top-notch sales department is only as good as its reciprocal trust with credit personnel. . . .
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Avoiding Embarrassing Communication
By Peggy Morrow
Have you ever put your foot in your mouth? Everyone has at one time or another. Here are tips from my program on "Communicating with Tact and Diplomacy" to help you avoid tactless blunders in speech. . . .
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Bankruptcy Issues
