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Our Subscribers Say...
"Being a part of the Credit Today online community is like having the expertise of hundreds of credit managers at your fingertips. These credit execs are willing to help you solve topical business issues as they arise. In the current environment of ever increasing competing priorities which reduce our opportunities to meet peers out of the office face-to-face, this is the most valuable tool you can have on your desktop! It's important that we have a mechanism to reach out to our counterparts quickly to exchange knowledge as well as to stay on top of industry trends."
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The Credit Today ListServ has become the pre-imminent online forum, providing an opportunity for discussion and comments (and occasional humor) from an impressive list of credit professionals."
David Dungan, Director of Credit
Justin Brands, Inc. (A Berkshire Hathaway company)
Fort Worth, Texas
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Ron Woods
Corporate Credit Manager-World Wide
Thales Navigation, Inc.
"The newsletter, coupled with the website and the ListServ, are to us, more valuable than any other credit publication, bar none. I try to use at least one article out of each newsletter for departmental training/discussion sessions."
D. Mark Constantine
Corporate Credit Mgr
Fulton Paper Company
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Doug M. Thomas
Kimberly-Clark Customer Financial Services
"As a corporate credit manager with over two decades of experience, I consider Credit Today to be one of the best credit newsletters. Whether it is because of Credit Today's management, its distinguished panel of advisors, or the caliber of Credit Today's subscribers, it would be fair to say that some of the best and brightest minds in our profession are represented. The credit issues, technologies, news, credit department profiles, etc. are interesting and useful. Credit Today is a valuable reference and communications tool which I look forward to reading each month."
Paul Brunner
Corporate Credit Manager
Mitsubishi Electric Automation, Inc. |
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Tip of the Week
Every week we send a free e-mail on a practice, technique, or strategy used by successful credit executives.
The tips are short, to the point, and cover a wide range of topic areas but are all highly relevant to those managing credit, collections, or accounts receivable.
To sign up for our Tip of the Week, use the sign-up form on the right.
We value your right to privacy, and will never sell or share your email address with others, nor will we ever send you spam. Unsubscribe instructions are included with every tip you receive.
Find the archives of the Tip of the Week below.
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Cash App Staffing: How Do You Stack Up?
How many people does it take to get the cash applied at your firm? Are you efficient? How would you know if you're efficient? As we discussed in last week's letter, ("The Incredible Shrinking Credit Departments") it's more important than ever to keep staffing sizes in line - as lean as possible but still able to do the job properly. . . .
keep reading
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The Incredible Shrinking Credit Departments!
Are there incredible stresses on today's credit departments? Most definitely. Read on to find out what's happening and why.... Probably the biggest overall finding from our just-completed 2010 Credit, Collection, and A/R Staff Benchmarking Survey is a quantification of just how much credit staffs have been shrinking over the past five years. Approximately 400 credit execs from every size and type of company participated in the study, in which we made detailed comparisons of credit, collection, and A/R staffing levels. Our primary goal was to enable credit execs to benchmark their staffing levels against those of their peers, . . .
keep reading
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Guerilla Settlement Negotiations
The keys to successfully negotiating a settlement with a problem customer, like any other negotiations, are preparation, careful consideration of all the facts and circumstances, and plain old fashioned common sense. Here are seven guidelines offered from the perspective of a creditors' attorney that will always serve you well in negotiating with debtors: . . .
keep reading
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How to Handle Consistent Complaints
"I've called about your past due account," said Kerry Taylor of Quality Containers. "Is there a problem with the account?" "I'll say. Your company seems unable to mail a proper invoice," replied Ja . . .
keep reading
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You've Hired Them. Now What?
An Expert's Blueprint For Training His Collectors In last week's column ("What to Look For When Hiring Collectors - Eight Traits That Signal Success"), we identified Robert Holt's non-traditional . . .
keep reading
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10 Dos & Don'ts For Customer Visits
An Investment in Customer Visits Requires Proper Training, Meticulous Planning, Expert Execution, and Follow-up. Here are some pointers. Credit is one of the few departments outside of sales that . . .
keep reading
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This month's topic: Processing of Credit Applications
Click here to participate!
We're examining:
- What information is being captured on credit applications
- What additional information is being requested during the credit app process (such as personal guarantees, financial statements, resale certificates, etc.)
- What the primary challenges are relative to the processing of credit apps
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