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Senior Credit Exec Email Forum Archives

Credit Today's Email-based Forum is a powerful braintrust of some of the smartest and most helpful credit execs around. We've captured the best of our Forum discussions here.

How does DNBi work for you?
February 3, 2010
Our company has just acquired another company for which my group is handling their credit operations and we've also just merged another subsidiary's credit department into my group. Our contract with D&B is due to renew late this month, and we are considering upgrading from DnB's RAM system (which as worked well for us) to DNBi. I would like to know from users how DNBi works for them. I understand there have been some pricing/renewal fee issues, but I'd rather stay away from those issues and focus on using the product. We've received pricing quotations for the Account Manager and Decision Maker, and for Account Manager, Decision Maker and the Collections module. I'd be curious to hear: What features work well? What features don't work well? Has DNBi helped improve your department's efficiency? How easy is the product to use? How long did it take to get up and running on the software? . . . keep reading
If you send a customer to a 3rd party collection agency, are you still required to send a monthly statement to them?
February 2, 2010
If you send a customer to a 3rd party collection agency, are you still required to send a monthly statement to them? . . . keep reading
One of my customers is selling to another customer. It's asset only and we don't have any security. Any options?
January 28, 2010
I just received word that one of my customers is selling to another customer. It's asset only and we don't have any security. It's my understanding that the money owed to the bank outweighs the proceeds of the sale. Is there anything I can do about my $41k in receivables? . . . keep reading
Does anyone have a program already written that could be shared to enable our organization to start reporting trade experience?
January 28, 200
I would like to start reporting commercial trade experience information to D&B, Equifax, Experian and some industry specific trade groups. We are using Oracle E-Business Suite 11.5.10.2 ERP software (Receivables Module) for the customer and receivable information. Does anyone have a program already written that could be shared to enable our organization to start reporting trade experience? . . . keep reading
Does anyone have a recommendation for a collection agency to handle an account placement in India?
January 26, 2010
Does anyone have a recommendation for a collection agency to handle an account placement in India? If so, please provide details, costs, etc. . . . keep reading
Does anyone have a company other than NCS that they use for UCC filings?
January 26, 2010
Does anyone have a company other than NCS that they use for UCC filings whose service they are pleased with? . . . keep reading
Can anyone recommend a good credit card provider?
January 22, 2010
Can anyone recommend a good credit card provider? This would be on a small scale. We dont accept many credit cards. . . . keep reading
Can you recommend a good agency or attorney in or near Conroe, TX? Possibly someone with a BULLDOG personality?
January 13, 2010
We need to send a customer in for collections. This will probably go to court. Can anyone give us a good agency or attorney in or near Conroe, TX? Possibly someone with a BULLDOG personality? . . . keep reading
We have a customer that wants to use a letter of credit issued by their company instead of a bank. What do you think?
January 12, 2010
We have a customer that wants to use a letter of credit issued by their company instead of a bank. They have an agreement with their bank in Hong Kong to review/receive documents only. They maintain that the L/C is still a legal document govern by UPC600 and The Private Letter of Credit will include this phrase: +THIS CREDIT IS SUBJECT TO THE UNIFORM CUSTOMS AND PRACTICE FOR DOCUMENTARY CREDITS, INTERNATIONAL CHAMBER OF COMMERCE PUBLICATION UCP600. Anyone else using this type of document? If so, is it secured in anyway other than the finances of the company that issued? . . . keep reading
Can you all please suggest various methods whereby we can evaluate how well the customer is paying against terms granted?
January 12, 2010
Can you all please suggest various methods whereby we can evaluate how well the customer is paying against terms granted? Meena Navani | Credit Manager | Infantino, LLC = = = = = What A/R or . . . keep reading
Anyone using anything other than D&B for credit review information?
January 11, 2020
Anyone using anything other than D&B for credit review information? If so, I'd love to hear about it! Drew Fischer, Corporate Credit Manager, Oriental Trading Company = = = = = We use Exp . . . keep reading
Are you required to collect sales tax from all customers you ship to out of state if their state has a sales tax?
January 5, 2010
We have a salesman that lives in Connecticut and works from his home. We are based in Virginia. We have been notified that we must now collect CT sales tax because we have payroll going to CT. That do . . . keep reading
What are you using for a collector contact/call per hour standard?
December 30, 2009
I'd love to know from those of you willing to share what you're using for a collector contact/call per hour standard. Drew Fischer, Corporate Credit Manager, Oriental Trading Company = = = = = . . . keep reading
What's you experience with deposit agreements?
December 23, 2009
A customer (now a debtor) has filed Chapter 11. They wanted us to become a critical vendor. We passed on the critical vendor agreement after running it past counsel. So they came up with a deposit agreement whereby (and this is new stuff to me, so bare with me) we would hold on deposit a certain amount, give them terms for future orders, and draw from the deposit IF they don't pay as agreed. Have any of you had experience with this? How does it affect preference? What's the effect should it convert to a 7 or should the debtor sell the company's assets? How does it affect the exisiting balance (adminstrative claim, etc)? . . . keep reading
Any advice on accepting a Letter of Credit issued by Bank of Guam?
December 23, 2009
We have a potential customer who has offices in the U.S. but will export our product to Guam. They would like for us to accept a Letter of Credit issued by the Bank of Guam who they advise us has an office in the U.S. Normally, we only accept a Letter of Credit issued by U.S. banks. I appreciate any advice on accepting a Letter of Credit issued by Bank of Guam. . . . keep reading
Under what circumstances can a creditor go after the Purchaser (The New Business) from an asset sale?
December 22, 2009
Can a creditor go after the Purchaser (The New Business) from an Asset Sale if the following is true: The New Business (Purchaser) did not keep the same business name. Same facility and some of the same workers (not senior mgmt). Prior business is not able to satisfy the debt of secured and unsecured debtors via the sale. Via the sale the prior business will have future streams of cash that may be able to pay at least portion of the debt owed. . . . keep reading
Can anyone who is currently using DNBi with or without Collection Manager give me some feedback on your experience with this product
December 22, 2009
I am considering moving from D&B's RAM to DNBi with Account Manager, Decision Maker and Collection Manager. Price isn't the main deciding factor if I stay with D&B, because they are offering it for less than what I currently pay for RAM. Can anyone who is currently using DNBi with or without Collection Manager give me some feedback on your experience with this product? . . . keep reading
Any trouble collecting on open terms in Mexico?
December 15, 2009
Most of our selling into Mexico is c.i.a. and so far that has been acceptable, but we have a potential new customer for whom it may not be. Has anybody had difficulty recently collecting on open terms? . . . keep reading
Would any one be willing to share the language in your credit documentation for the RIGHT TO SET OFF provision?
December 14, 2009
Would any one be willing to share the language in your credit documentation for the RIGHT TO SET OFF provision? . . . keep reading
We wrote off a four-year-old credit balance. The new buyer of the company now wants cash.
December 11, 2009
I have a Credit Balance that was outstanding and just partially used for 2 years and was subsequently written off(on) per our AR procedures. The Customer was bought up and now, 2 more years later, the buying company is requesting the credit paid back in cash, when we generally just apply against an order. The buying company we really generally do not sell to. I am inclined to start out by denying the request. Are there any legal ramifications or footing for this? We have nothing in our Terms and Conditions related to this, so I have nothing to go on other that 4 years have past, and now this is being worked on. . . . keep reading
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