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Credit Today newsletter
Welcome to
Credit Today Online

Credit Today is the premier online portal for trade credit professionals.

This web site and all the resources within are for subscribers to Credit Today Online. If you are new to our site, please feel free to browse some of our sample articles now!

Staff Benchmarking Survey Completed: Pressure on Staffing Continues in Economic Crisis
The most significant finding in Credit Today's just-completed 2010 Staff Benchmarking Survey is a quantification of something you probably already recognize -- that credit departments have shrunk over the last five years. The survey w . . . keep reading
Larger Firms More Likely to Be Using Credit Scoring
The survey showed that roughly 16 percent of all respondents are now using credit scoring. The top table shows how prevalent the practice is by industry. The lower table shows the breakdown by A/R portfolio size. As you can see, the larger firms, with A/R balances over $200 million, are much more li . . . keep reading
SURVEY RESULTS: Collection Software: Bigger Firms Most Likely Users
Overall, slightly fewer than 10 percent of all firms are using collection software. The survey reveals that companies with over $50 million in total A/R are much more likely to use collection software. . . . keep reading
Salesman Promises Better Pricing: What are the Legal Implications From a Contract Perspective?
By Ann Morales Olazábal, MBA, JD
Gorgeous Dolls, a Manteca, California, toy manufacturer, had been selling plastic dolls to Limitless Imports, a Chicago-based toy wholesaler, since 2001. The relationship grew and by 2009 Limitless had become Gorgeous Dolls' biggest customer in the Midwest. Limitless was placing hundreds of orders . . . keep reading
Overall, Salaries Are Not Increasing, But Experts See Pockets of Strength in Credit This Year
After a year when 66 percent of senior business managers received either no increase in their pay or a salary reduction, 2010 is looking at least a little more promising. More than half (54%) of companies that froze salaries in 2009 are planning a thaw over the next few months, according to a poll b . . . keep reading
Coface Says Global Recession Is Over
Having accurately predicted every recession for the past 27 years, global credit insurer Coface has earned some forecast credibility. So its January 18 announcement at its Country Risk Conference in Paris that the global recession is over gives some reason for at least cautious optimism. The sing . . . keep reading
Raising Risk Awareness With Bad-Debt Reserves
Put a dollar value on the credit risks people take, and they start paying closer attention. That's the logic behind this major corporation's bad-debt reserve policy. Divisions see the implications of their sales decisions translate into bad-debt reserves right away - even while the accounts remain c . . . keep reading
Collection Software: Larger Firms Biggest Beneficiaries: Staff Benchmarking Survey, Part 4
Overall, roughly 10 percent of all firms are using collection software. Among manufacturers, consumer goods firms are more than twice as likely as industrial firms to be using collection software solutions to enhance productivity, presumably because they are more likely to be in high-transaction en . . . keep reading
Leadership Profile: Victoria Artis, Director of Customer Financial Services, Pfizer, Inc.
Leadership Profile: Victoria Artis, Director of Customer Financial Services, Pfizer, Inc. Being a part of the Credit Today online community is like having the expertise of hundreds of credit managers at your fingertips. These credit execs are willing to help you solve topical business issues as they arise. In the current environment of ever increasing competing priorities which reduce our opportunities to meet peers out of the office face-to-face, this is the most valuable tool you can have on your desktop! It's important that we have a mechanism to reach out to our counterparts quickly to exchange knowledge as well as to stay on top of industry trends. . . . keep reading
If you send a customer to a 3rd party collection agency, are you still required to send a monthly statement to them?
February 2, 2010
If you send a customer to a 3rd party collection agency, are you still required to send a monthly statement to them? . . . keep reading
Credit Execs Report Biggest Challenges Over Next 12 Months: Staff Benchmarking Survey, Part 2
In addition to seeking specific data on staffing levels and efficiency strategies, the survey also explored how people are coping in general with staffing issues. One question in the survey asked respondents what, from a staff perspective, their biggest challenge over the next 12 months is and ho . . . keep reading
Accounts Placed for Collection With Collection Agencies Set a New Record
January 26, 2010
Accounts Placed for Collection With Collection Agencies Set a New Record The Commercial Collection Agency Association (CCAA) reported that its members received a record volume of business-to-business accounts for collection in 2009. This represents an increase of 33.4 percent over 2008. Account placement in 2008 held the previous record, $13,311,932,553. Emil Hartleb, Executive Director of CCAA reported that in 2009 CCAA members received $17, 762,139,514 in accounts placed for collection. . . . keep reading

Understanding Waiver and Estoppel: Does Setting a Precedent Tie Your Hands Later?
By Ann Morales Olazábal, MBA, JD
Jamestown Architectural Finishes had been selling paint and other supplies to Professional Paint, Inc. (PPI) for more than a decade. Twice in the last five years, PPI hit rough spots and let its outstanding balance get a bit overdue, but on both occasions Jamestown cut PPI some slack, and the arrear . . . keep reading
Prepare Yourself for a Successful New Year: A Twelve-Step Plan For Improving Yourself in 2010
With every New Year come resolutions, and all the jokes about how we don't keep them. Even so, the dawn of a new year, and in this case a new decade, should give us pause to reflect on where we have been and where we are going. With this in mind, we have come up with 12 principles for you to conside . . . keep reading
Make Sure Your Credit Staff is Organized to Fit Your Needs
By Dave Schmidt
Once credit departments reach a certain size, typically four to six people, adjusting the mix of staff skill levels and how work is distributed, without making any other changes, can significantly improve performance. Making the wrong moves, on the other hand, can result in diminishing returns. P . . . keep reading
Leadership Profile: Brian Good, Senior Manager of Credit and A/R, Puma North America, Inc.
Leadership Profile: Brian Good, Senior Manager of Credit and A/R, Puma North America, Inc. Credit Today is a great forum for sharing information that will give you ideas and thoughts on how you can improve your organization. It always gives a point of view that makes you think and question standard practices. . . . keep reading
8 Tips to to Help Jump Start Your Written Communications
Credit staffers who are top performers and who get ahead know how important it is to write memos, reports, etc., that are clear and concise. Here are some ideas for improving your writing skills: 1. Selecting a style. To start, ask yourself, "Who will read this document?" Knowing yo . . . keep reading
Case Study: A Recession Dividend - Motivation to Improve Credit and Collection Processes from Start to Finish
Case Study: A Recession Dividend - Motivation to Improve Credit and Collection Processes from Start to Finish The harder you've been hit by recession, the stronger your motivation to improve your processes and procedures. And that's a good thing. This company, pounded by the housing construction slump, has restructured everything from appraising customer risk to systematically pursuing delinquents to reporting credit and collection efforts and results to management. When the housing bubble burst, annual housing starts plunged in two years from 1.8 million to 500,000. "With lower sales, we needed to budget more carefully," says Ron Tuturice, director of credit services at Certainteed, which is geared to new housing with a contracting and distribution customer base. "We needed to take stock. Do we need to do things differently than we did before? The answer was 'yes.'" . . . keep reading
Let Me Help You Get Paid!
Let Me Help You Get Paid! There probably never was a time in credit and collections when it was a good idea to just sit back and wait for your money to come in. But, if there was, it's long gone now. You've got to be proactive, and the less sophisticated your customers are about the financial side of their businesses, the more proactive you've got to be. Lake Steel, Ltd. sells to a wide variety of customers, but many are subcontractors working on construction projects under general contractors. "General contractors don't like to hear the word 'lien,'" notes Credit Manager C.B. Sehorn. "Their aim is to create as few problems as possible. They don't want suppliers contacting their bonding companies or the owners of their jobs." . . . keep reading
Bigger Companies' Payment Performance on the Upswing
While small business continues to struggle, bigger companies are doing better-and paying their suppliers sooner. The CFO 2009 Credit Risk Report shows that mid-caps (publicly traded companies headquartered in the U.S. with annual revenues of $100 million to $1 billion) have recovered sharply since p . . . keep reading
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 This Month's Survey
This month's topic: Processing of Credit Applications

Click here to participate! We're examining:
  • What information is being captured on credit applications
  • What additional information is being requested during the credit app process (such as personal guarantees, financial statements, resale certificates, etc.)
  • What the primary challenges are relative to the processing of credit apps
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